Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-206
FIP 1. 174
033-512 Fax Communication Error
Cause:
Modem Parameter Exchange Error.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Check the telephone line connection. Reconnect the telephone line connector.
2. Check the sending side fax. Receive the fax data from a good fax machine.
3. Update to the latest F/W.
4. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace the following parts in sequence.
•(REP 5.4 Fax PWB)
•(REP 5.1 ESS PWB)
FIP 1. 175
033-513 Fax Communication Error
Cause:
Communication shutdown due to memory full.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Wait until the Pending FAX Jobs will be sent. Or delete the Pending FAX data.
2. Try dividing the FAX data into smaller blocks or converting the data to a smaller format.
3. Update to the latest F/W.
4. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace the following parts in sequence.
•(REP 5.4 Fax PWB)
•(REP 5.1 ESS PWB)