Image Quality
Phaser 3610, WorkCentre 3615 Service Manual 3-11
IQ-2 Unfused Image
WARNING: The Fuser may be hot. Turn the printer power Off and allow at least 30 minutes for
the Fuser to cool before removing the Fuser.
Troubleshooting Reference
Applicable Parts Example Print
• Fusing Assembly, PL 3.5
• Drum Cartridge, PL 3.1
• Transfer Roller Assembly, PL 3.4
Troubleshooting Procedure
Step Actions and Questions Yes No
1
Check that the printer is in a room where air conditioner is
operating. If the air conditioner is not operating, turn it on
or move the printer to a room with an air conditioner.
Are there still toner smears?
Go to step 2.
Troubleshooting
complete.
2
Is the installed paper new and dry? Does the paper meet
specifications?
Go to step 3.
Replace with
paper that meets
specifications,
then go to
step 3.
3
The print media surface may be uneven. Try changing the
Paper Type setting in the printer driver.
On the Paper/Output tab, change the Paper Type setting.
Is the image printed correctly?
Troubleshooting
complete.
Go to step 4.
4
Reseat (REP 3.4 Transfer Roller Assembly).
Is the image printed correctly?
Troubleshooting
complete.
Go to step 5.
5
Replace (REP 3.4 Transfer Roller Assembly).
Is the image printed correctly?
Troubleshooting
complete.
Go to step 6.
6
Replace (REP 3.5 Fusing Assembly)
Is the image printed correctly?
Troubleshooting
complete.
Replace the
Drum Cartridge.
Unfused Image