Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual 2-175
FIP 1. 113
024-911 Tray 2 Paper Size Mismatch
024-912 Tray 3 Paper Size Mismatch
024-913 Tray 4 Paper Size Mismatch
Cause:
024-911: The size of paper in the Tray 2 does not match the specified print size.
024-912: The size of paper in the Tray 3 does not match the specified print size.
024-913: The size of paper in the Tray 4 does not match the specified print size.
Solution:
1. Open/close Tray, or reseat paper on manual feed tray.
2. Use the paper that meets the specifications.
3. Make sure that you are using the correct printer driver.
4. Check the Paper Size and Paper Type of the Tray Setting menu on the printer operator panel
and the printer driver.
5. If the problem cannot be solved, replace the corresponding paper feed rolls.
• FEED ROLL / NUDGER ROLL (PL 7.2 Tray 1/Optional Tray 550-Sheet Feeder (2/4))
•RETARD ROLL (PL 7.3 Tray 1/Optional Tray 550-Sheet Feeder (3/4))
• TAKE AWAYROLL ASSEMBLY (PL 7.2 Tray 1/Optional Tray 550-Sheet Feeder (2/4))
•TAKE AWAYROLL PINCH (PL 7.4 Tray 1/Optional Tray 550-Sheet Feeder (4/4))
• RUBBER ROLL ASSEMBLY (PL 2.2 Transport Assembly)
• REGI PINCHROLL ASSEMBLY (PL 2.2 Transport Assembly)
• REGI PINCH ROLL (PL 2.2 Transport Assembly)
FIP 1. 114
024-920 IOT Standard Stacker Full
Cause:
Output Tray Full is Detected.
Solution:
1. Remove the paper from the Output Tray.
2. If the error persists, ensure that the error is replicated after the printer is powered Off and
then On, and then proceed to the FIP.
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