NEC Univerge SV9100 - Page 276

276
Program
Number
Program Name/Description
Input Data
Default
41-12-02
Night Announcement Setup – Night
Announcement ACI Port Number
Define the ACI port to be used for the Night
Announcement function.
0 ~ 96
0 = No Setting
0
41-12-03
Night Announcement Setup – Night
Announce Sending Time
Define the time the night Announcement plays.
Only used when Program 41-12-01 is set to 0
(ACI). Night announcement availability
depends on the setting in Program 41-03-02.
0 ~ 64800 seconds
30
41-13-01
VRS Message Number for Night
Announcement – VRS Message Number
Define the VRS message number to be used as
the night announcement. This program is
activated when the night announcement source
is assigned as VRS in Program 41-12-01.
0 ~ 100
0 = No Message
0
41-13-02
VRS Message Number for Night
Announcement – Tone Kind at Message
Interval
Define what is heard between the Night
Announcements.
0 = Ring Back Tone
1 = MOH Tone
2 = BGM Source
0
41-14-01
Options Setup – Emergency Call Operation
Mode
Define if Emergency Calls ring the system
supervisory extension or not when the group
supervisory extension is busy. This option
allows the supervisor to press an Emergency
Key (programmed for this feature) once to
monitor the call or twice to barge in on the call.
The supervisor must be logged in for this
feature to work.
0 = Call to system supervisory
extension when group
supervisory extension is busy.
1 = No calls to system
supervisory extension when
group supervisory extension is
busy.
0
41-14-02
Options Setup – Automatic Wrap Up Mode
Define if agents manually enter wrap mode by
pressing a key, or are put automatically into
wrap mode at end of a call. This setting applies
to all agents in the selected group.
0 = After wrap up mode key is
pressed (Manual)
1 = After call is finished
automatically (Auto)
0
41-14-03
Options Setup – Priority for Overflow Calls
This option determines whether the group
should use its own priority assignment or if it
should follow the priority assigned in Program
41-03-03.
0 = Own group priority
1 = Priority order by Program
41-03-03
0
41-14-04
Options Setup – Automatic Answer at
Headset
Enable (1)/Disable (0) Automatic Answer for
agents using headsets.
0 = Off
1 = On
0
41-14-06
Options Setup – Call Queuing after 2nd
Announcement
Determine whether the caller should hear the
2nd Delay Announcement and then be taken
out of queue (1), or be placed back into queue
(0).
0 = Enable (Yes)
1 = Disable (No)
0
41-14-07
Options Setup – Automatic Off Duty for SLT
Enable (1)/Disable (0 Automatic Off Duty (rest)
mode for agents with single line telephones.
0 = No change to off duty mode
1 = Change to off duty mode
automatically (Skip)
0