NEC Univerge SV9100 - Page 277

277
Program
Number
Program Name/Description
Input Data
Default
41-14-08
Options Setup – Off Duty Mode
Enable (1)/Disable (0) the agent’s ability to
receive internal calls in Off Duty Mode.
0 = Cannot receive internal call
1 = Can receive internal call
0
41-14-09
Options Setup – Automatic Wrap Up End
Time
Set the time for the Automatic Wrap Up End
Time.
0 ~ 64800 seconds
0
41-14-10
Options Setup – No Answer Skip Time
Set the time a call to the Group rings an idle
extension before routing to the next agent.
0 ~ 64800 seconds
10
41-14-12
Options Setup – Start Headset Ear Piece
Ringing (for SLT)
Set the ringing start time for the headset ear
piece on a single line telephone.
0 ~ 64800 seconds
0
41-14-13
(1)
Options Setup – Queue 1-Digit Assignment
Set various options for Groups. When an option
is set for a Group, the setting is in force (if
applicable) for all agents in the group.
For each Queue (1 ~ 64) assign the One-Digit
number (0 ~ 9, *, #) to be used for the
One-Digit Dial Out Option.
1st Data:
Up to one digit
(0, 1 ~ 9, #, *)
2nd Data:
Blank
41-14-13
(2)
Options Setup – Destination Number Type
Set various options for Groups. When an option
is set for a Group, the setting is in force (if
applicable) for all agents in the group.
For each Queue (1 ~ 64), assign the
Destination Number Type.
2nd Data:
0 = None
1 = Extension or Voice Mail
2 = Incoming Ring Group
3 = Speed Dial Bin
4 = Group
0
41-14-13
(3)
Options Setup – Destination Number
Set various options for Groups. When an option
is set for a Group, the setting is in force (if
applicable) for all agents in the group.
For each Queue (1 ~ 64), assign the destination
number for the assigned Destination Type.
3rd Data:
Maximum of eight digits
(0, 1 ~ 9, #, *)
Blank
41-14-14
Options Setup – DTMF Detection
Assignment during Delay Announcement
Set various options for Groups. When an option
is set for a Group, the setting is in force (if
applicable) for all agents in the group.
For each Queue (1 ~ 64), assign if the
One-Digit Dial Out option can (1 = Yes) or
cannot (0 = No) be pressed during the Delay
Announcements.
0 = Does not detect during
message
1 = Detect during message
1
41-14-15
Options Setup – DTMF Detect Time after
Delay Announcement Message
Set various options for Groups. When an option
is set for a Group, the setting is in force (if
applicable) for all agents in the group.
For each Queue (1 ~ 64), assign the time after
the Delay Announcement that the 1-Digit Dial
Out option works.
0 ~ 64800 seconds
0