278
Queue Alarm Information – Number of Calls
in Queue to Activate Alarm Information
Define the number of calls that must be in
queue before the Alarm Information is
activated.
Do not use these programs if the alarm options
are defined in Program 41-20-01 through
41-20-05.
Queue Alarm Information – Interval Time of
Alarm Information
Define the time the Alarm will ring when
activated.
Do not use these programs if the alarm options
are defined in Program 41-20-01 through
41-20-05.
Threshold Overflow – Number of Calls in
Queue
Define the maximum number of calls allowed in
the queue before overflow occurs.
0 ~ 400
(0 = No Limitation)
Threshold Overflow – Operation Mode for
Queue
Define how the system should handle calls
when the number of calls in queue exceeds the
threshold.
0 = The last waiting call is
transferred
1 = The longest waiting call is
transferred
2 = Send Busy Tone
Login Mode Setup
Define the login mode for each extension. If the
AIC Login Mode is enabled, set the AIC Login
and AIC Logout service codes for the AIC
members in Program 11-13-08 and 11-13-09.
0 = Normal Login Mode
1 = AIC Login Mode
Agent Identity Code Setup – Agent Identity
Code
Define the Agent Identity Codes.
Agent Identity Code Setup – Default Group
Number
Define the default group for AIC Agents in each
AIC table.
Agent Identity Code Setup – Group Number
in Mode 1
For each AIC table, define the group AIC
Agents are in during mode 1.
Agent Identity Code Setup – Group Number
in Mode 2
For each AIC table, define the group AIC
Agents are in during mode 2.
Agent Identity Code Setup – Group Number
in Mode 3
For each AIC table, define the group AIC
Agents are in during mode 3.
Agent Identity Code Setup – Group Number
in Mode 4
For each AIC table, define the group AIC
Agents are in during mode 4.
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