14 Modem board error 2
Modem board not installed or the board is defective.
• Uninstall the modem board if it is installed.
• Check that the wired/wireless LAN is working properly.
For more details about this SC code error, execute SP5990 to print an SMC report so you can read the
error code. The error code is not displayed on the operation panel. Here is a list of error codes:
Error Problem Solution
1 Failure to certify dial-up In the User Tools, check the dial-up user and dial-
up password settings
4 Illegal modem setting Check the setting of SP5816 160 to determine
whether the setting for the AT command is correct.
If this SP setting is correct, then the problem is a
bug in the software.
5 Poor connection due to low power
supply on the line.
The problem is on the external power supply line,
so there is no corrective action on the machine.
11 Data in the NVRAM became corrupted
when the network enable switch and
Cumin-M were enabled at the same
time.
Use SP5985 1 and set the NIC to "0" (Disable)
to disable the network board.
12 The modem board could not enable the
NIB.
Replace the modem board.
SC651 C Incorrect dial up connection CTL
01 - Chat program parameter error
02 - Chat program execution error
An unexpected error occurs when the modem (Cumin-M) tries to call the center
with a dial up connection.
• Caused by a software bug
• No action required
• This SC does not interfere with operation of the machine.
6. Troubleshooting
694
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