Remote Assistant 11 Diagnostics / troubleshooting
Remote Assistant
Remote Assistant enables you to receive real-time technical support. Your support representative
can see your display during the support session.
To complete settings for Remote Assistant, see Remote Assistant settings, 90.
To connect with Remote Assistant:
1.
Tap at the Home or Run screen, or at the popup notification menu (accessed by tapping
the right-hand side of the display bar). The main menu choices display.
2.
Tap .
Remote Assistant status
The status of Remote Assistant is shown on the display bar at the bottom right-hand side of the
screen.
Notification Icon Indicates...
(Green)
The Remote Assistant is on and working (green).
(Yellow)
The Remote Assistant is connecting (yellow).
(Red)
Remote Assistant is not connected(red).
Version 1.075, Revision C TMX-2050 Display User Guide 325
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