1 Introduction Troubleshooting activation
Troubleshooting activation
I am logged into the store and cannot find the sales order num-
ber/service/license.
When an item is purchased from the store, it is linked to the login of the person who placed the
order. If another person in your company placed the order and you cannot see it, contact technical
support and ask them to associate the appropriate logins with your company. Then those
employees in your company can see all the orders placed, regardless of who placed the order.
I am logged into the reseller portal and cannot find the licenses and services
that I want to activate.
You will not be able to see licenses or services in the reseller portal if your current login:
l Was not the login used to purchase the license and/or service
l Is not linked to the login used to purchase the license and/or service
To have appropriate logins linked, contact technical support.
I ordered a new license/service, but Igot all my QRcodes again as well as
the QRcode for the new license/service.
When you receive an email with a QR code for a new license or service, the system sends all the
codes related to your display. You only need to scan the QR code for the license/service that has not
been activated yet.
38 TMX-2050 Display User Guide Version 1.075, Revision C
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