3-6 Xerox Internal Use Only Phaser 6500/WorkCentre 6505 Service Manual
Error Messages and Codes
Error Message and Code Summary
The Error Message Summary table lists possible errors, along with the
corresponding code, and page reference for the corrective procedure.
• The Status Code column lists the status code associated with the error.
• The Error column shows the message as it appears on the display when the
error occurs during normal operation.
• The Status Contents column lists the fault trigger responsible for the error.
• The Go to column links to the troubleshooting procedure related to the error.
Use this table to identify the proper procedure to correct the reported error.
Errors that occur when optional components are installed are gray-shaded for
easier identification.
Error Code List & Error Message Summary
Error Code
Error Message
LCD
Error Description Go To
004 310 Reseat Feeder
Error 004-310
Restart Printer
<IOT Option Feeder I/F Failure>
An Option Feeder communication failure
is detected.
page
35
005 110 Jam at ADF
Open ADF Cover
and Remove Paper
<PICKUP Jam>
A Pick Up Jam occurred.
page
36
121 Jam at ADF
Open ADF Cover
and Remove Paper
<ADF Jam>
An ADF Jam occurred.
page
36
124 Job Canceled.
Open ADF Cover
and Remove All Paper.
<Virtual JAM>
An ADF Jam occurred when the job was
cancelled.
page
36
301 Scanner ADF Cover Open.
Close ADF Cover.
<ADF Cover Open>
The ADF Cover is open.
page
37
010 317 Fuser Error
Error 010-317
Reseat Fuser
Restart Printer
<IOT Fuser Detached>
Fuser detached is detected.
page
38
351 Replace Fuser
Error 010-351
Restart Printer
<IOT Fuser Life Over>
The Fuser counter has reached the
replacement value.
page
40
397 Fuser Error
Error 010-397
Error Code:xxxxxxxx
Restart Printer
<IOT Fuser Failure>
A Fuser operation error (Temperature
anomaly error etc.) is detected.
page
41
421 Ready to Print
Replace Fuser Soon.
Life Almost Over.
<IOT Fuser Near Life>
The Fuser is approaching replacement
time.
page
43
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