Phaser 6500/WorkCentre 6505 Service Manual Xerox Internal Use Only 3-59
Error Messages and Codes
PC Scan Time Out
Applicable Error Code
• 017-988
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ IP Board (ESS) (MFP PL8.1.2) ■ “Map 8 - MFP LVPS, IP Board, and
Drive” on page 10-17
Troubleshooting Procedure
Step Actions and Questions Yes No
1 Check the USB connection
Reconnect the PC and the printer.
Does the error still occur when scanning?
Go to step 2. Complete.
2 Before checking the driver software,
verify the following:
■ The WC6505 and the PC are
connected with a USB cable.
■ The Windows Image Acquisition
service is enabled (Start > Control
Panel > Administrative Tools >
Services.)
Is the Xerox WC 6505 icon present in
Control Panel > Scanners and
Cameras?
Go to step 3. Install the
driver
software.
3 On the PC, go to Start > Control Panel >
Add or Remove Programs.
Is the Xerox WC 6505 ScanButton
Manager listed in the “Currently
installed programs:”?
Go to step 4. Install the
software.
4 Check the ScanButton Manager settings
with the following procedure:
Click Start, then sequentially select All
programs, XEROX Printers, Xerox WC
6505] and ScanButton Manager.
Are the ScanButton Manager settings
correct?
Go to step 5. Set these items
correctly.
■ Scan Form
■ Image Type
■ Resolution
■ Paper size
■ Output
Destination
NOTE Check
that the
directory
specified for
Output
Destination
really exists.
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