3-72 Xerox Internal Use Only Phaser 6500/WorkCentre 6505 Service Manual
Error Messages and Codes
Communication Error
Applicable Error Code
• 033-511
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ FAX Board (MFP PL8.1.5)
■ MFP IP Board (ESS) (MFP PL8.1.2)
■ “Map 8 - MFP LVPS, IP Board, and
Drive” on page 10-17
Troubleshooting Procedure
Step Actions and Questions Yes No
1 Check the telephone line connection.
Reconnect the telephone line
connector.
Does the error still occur when faxing?
Go to step 2. Complete.
2 Check the receiving side Fax
Send the Fax data to known good Fax
machine.
Does the error still occur when faxing?
Go to step 3. END, check the
receiving side
Fax machine.
3Check the firmware version.
Is the firmware the latest version?
Go to step 4. Update the
firmware
(“Firmware
Update” on
page A-16),
then go to step
4.
4 Replace the FAX Board. (page 8-143)
Does the error still occur when faxing?
Replace the IP
Board.
(page 8-144)
Complete.
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