Xerox Phaser 6500 Service Manual

3-66 Xerox Internal Use Only Phaser 6500/WorkCentre 6505 Service Manual
Error Messages and Codes
SMB Logging Error
Applicable Error Codes
• 031-521 / 031-522
SMB Server Error/DNS Error/In SMB scan, server connection error
Applicable Error Codes
• 031-523 / 031-526 / 031-528
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ IP Board (ESS) (MFP PL8.1.2) ■ “Map 8 - MFP LVPS, IP Board, and
Drive” on page 10-17
Troubleshooting Procedure
Step Actions and Questions Yes No
1 Check the customer operation
Did the customer input the login name
and the password correctly?
Go to step 2. Try the login
again.
2 Check the access limitation
Does the system administrator set the
access limit number?
Ask to the
system
administrator.
Go to step 3.
3 Check the printer setting
Is Default Settings > Scan Defaults >
Scan To Network set to Computer?
Go to step 4. Set to
Computer.
4 Use the “ping” command to check the
network connection.
Are the printer and the PC connected
to the network?
Replace the IP
Board.
(page 8-144)
Check the
network.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ IP Board (ESS) (MFP PL8.1.2) ■ “Map 8 - MFP LVPS, IP Board, and
Drive” on page 10-17
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Xerox Phaser 6500 Specifications

General

Brand	Xerox
Model	Phaser 6500
Category	Printer
Language	English