Xerox Phaser 6500 Service Manual

Phaser 6500/WorkCentre 6505 Service Manual Xerox Internal Use Only 3-57
Error Messages and Codes
Troubleshooting Procedure
Step Actions and Questions Yes No
1 Are there Pending FAX Jobs? Delete Pending
FAX jobs and
go to step 2.
Go to step 3.
2 Is the error still present? Go to step 3. Break the FAX
job into
smaller pieces.
3 Check the Job Status-Print Menu-
Secure Receive.
Does the Secure Receive message
appear in the display?
Print, file, or
delete secure
print jobs or
faxes.
Go to step 4.
4 Check the firmware version.
Is the firmware the latest version?
SFP: Go to step
6.
MFP: Go to
step 5.
Update the
firmware
(“Firmware
Update” on
page A-16),
then
MFP go to
step 5, SFP go
to step 6
5 Does the error still occur when turning
the power Off and On?
MFP: Replace
the FAX Board
(page 8-143).
Then go to
step 6.
Complete.
6 Does the error still occur when turning
the power Off and On?
Replace the IP
Board. (SFP,
page 8-120;
MFP,
page 8-144)
Complete

Xerox Phaser 6500 Specifications

General

Monthly Duty Cycle	Up to 40, 000 pages
Duplex Printing	Manual
Print Technology	Laser
Maximum Print Resolution	600 x 600 x 4 dpi
First Page Out Time	As fast as 12 seconds
Connectivity	USB 2.0, Ethernet
Paper Capacity	250 sheets + 1 sheet bypass tray
Supported Operating Systems	Windows, Mac OS, Linux
Print Speed	Up to 24 ppm (color) / Up to 24 ppm (black)