Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual2-346
2. Check at Printing not performed as desired
3. Check at Printer failure not notified
The Net Ware port is
not enabled.
Print the "Configuration Report" to check
if the Net Ware port is enabled.
Enable the Net Ware port.
The file server is down.
Search for a target file server
from Network Computers.
A printer with the
same device name
exists on a network.
Turn OFF the machine and use
NWADMIN from the workstation to check
that the appropriate printer object status
is set to job standby.
Use the Centre Ware Utilities
CD-ROM from the workstation
to set a different device name.
The Net Ware port is
not enabled.
Print the "Configuration Report" to check
if the network number remains 0000000
(Net Ware server down) when the
IPX/SPX is being used.
Also check if the IP Address remains
0.0.0.0 (Fixed IP Address not set, or
address providing server (DHCP) is down)
when TCP/IP is used.
For IPX/SPX, activate the Net
Ware server.
For TCP/IP, set a fixed IP
Address or activate the address
providing server (DHCP).
Cause: Check Method Action
Different printer
languages are set in
the print data and the
machine.
Check the printer language in the
machine.
Match the printer languages set
in the print data and the
machine.
Cause: Check Method Action
The notifier is not
registered in the
notifier list of the print
server.
Use PCONSOLE from the workstation to
check that the user name of a job sender
or the group name to which the job
sender belongs is registered in Print
Server Information > Printers >
Environment Settings for Printer xxx >
Notification.
Register the user name of a job
sender or the group name to
which the job sender belongs in
Notification.
Cause: Check Method Action
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