Troubleshooting
Phaser 3610, WorkCentre 3615 Service Manual 2-109
091-914
Drum Cartridge Error 091-914
Open the Front Cover.
Then reseat Drum Cartridge or
replace the Drum Cartridge.
<IOT Drum Communication Fail>
Cause:
Communication failure with Drum
CRUM was detected.
FIP 1. 290
091-915
Drum Cartridge Error 091-915
Open the Front Cover.
Then reseat the Drum Car-
tridge or replace the Drum Car-
tridge.
<Drum CRUM Data Broken Fail>
Cause:
Malfunction of Drum CRUM was
detected.
FIP 1. 290
091-921
Drum Cartridge Missing 091-
921
Open the Front Cover.
Then insert the Drum Cartridge.
<IOT Drum Detached>
Cause:
It was detected that the Drum CRUM
is not at the specified position.
(Loose CRUM)
FIP 1. 290
091-953
Drum Cartridge Seal Tape Error
091-953
Remove Seal Tape from the
Drum Cartridge.
<Drum Tape Staying>
Cause:
The remaining Tape of the Drum Car-
tridge was detected.
FIP 1. 291
091-963
Invalid Drum Cartridge 091-
963
Open the Front Cover.
Then reseat/replace the Drum
Cartridge.
<IOT Drum CRUM ID Error>
Cause:
The Drum CRUM ID error was
detected.
FIP 1. 290
092-315
ATC Sensor Error 092-315
Power Off/On the Printer.
Contact customer support if this
failure is repeated.
Code:xxxxxxxxh
<ATC Fail>
Cause:
The ATC Sensor error was detected.
FIP 1. 292
092-661
Temperature/Humidity Sensor
Error 092-661
Power Off/On the Printer.
If this failure occurs again,
please contact customer sup-
port.
<IOT Environment Sensor Error>
Cause:
The Temp. Sensor or the Humidity Sen-
sor error was detected.
FIP 1. 256
093-426
XXXXXXXXXXXXXXXX
Toner Low
<Toner Near Life>
Cause:
It was detected that the Toner Car-
tridge needed to be replaced soon.
FIP 1. 293
Status
Code
(3615)
LCD Display Name/Description of Error FIP