NEC Univerge SV8100 - 41-02: ACD Group and Agent Assignments

Issue 10.1 UNIVERGE SV8100
2 - 484 Program 41 : ACD Setup
Description
In Program 41-02: ACD Group and Agent Assignments, for each ACD extension
number, assign an ACD Group (1~64). An ACD Group number is assigned to each
Work Period number (1~8).
The assigned extension works as an ACD agent extension in the following cases:
 The trunk belonging to an ACD group receives an incoming call while an ACD agent
is logged in.
 An extension transfers a call to an ACD group using the ACD group pilot number.
 An incoming call is received with a DID/DISA number which is assigned as an ACD
pilot number.
Conditions
None
Feature Cross Reference
 Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-02: ACD Group and Agent Assignments
Level:
SA
Input Data
Extension Number Up to eight digits
ACD Operation Mode Number 1 ~ 8
Item No. Item Input Data Default
01
ACD Group Nimber
0~64
(0 = No setting)
0