Issue 10.1 UNIVERGE SV8100
2 - 488 Program 41 : ACD Setup
Description
Use Program 41-06: Trunk Work Schedules to set up the Work Schedules for trunks.
For each Work Schedule (1~4), designate the start and stop times for each of the
eight Work Periods. After you set up the schedules, assign them to days of the week
in Program 41-07. (This is the same program used by the ACD Agent Work
Schedules.)
Conditions
None
Feature Cross Reference
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-06: Trunk Work Schedules
Level:
SA
Input Data
ACD Work Schedule Time Pattern Number 1~4
Work Period Mode Number 1~8
Item
No.
Item Start Time End Time Default
01
Trunk Work Schedules
0000~2359 0000~2359 (Start) 0000
(End) 0000
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