UNIVERGE SV8100 Issue 10.1
Programming Manual 2 - 489
Description
Use Program 41-07: ACD Weekly Schedule Setup to assign the four Work Schedules
(1~4) to days of the week. The assignments you make in this program apply to both
the ACD Agent Work Schedules (Program 41-05) and the Trunk Work Schedules
(Program 41-06).
Conditions
None
Feature Cross Reference
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-07: ACD Weekly Schedule Setup
Level:
SA
Input Data
Item
No.
Day Number Time Pattern Default
01
1 = Sunday 0~4 (0 = No ACD)
0
2 = Monday 0~4 (0 = No ACD)
0
3 = Tuesday 0~4 (0 = No ACD)
0
4 = Wednesday 0~4 (0 = No ACD)
0
5 = Thursday 0~4 (0 = No ACD)
0
6 = Friday 0~4 (0 = No ACD)
0
7 = Saturday 0~4 (0 = No ACD)
0