Issue 10.1 UNIVERGE SV8100
2 - 504 Program 41 : ACD Setup
Description
Use Program 41-17: ACD Login Mode Setup to define the ACD login mode for each
extension. If the AIC Login Mode is enabled, set the AIC Login and AIC Logout
service codes for the AIC members in Program 11-13-08 and 11-13-09.
Conditions
If set to 1, note that a supervisor cannot log in/out an AIC member as they are not
normal ACD agents.
Feature Cross Reference
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-17: ACD Login Mode Setup
Level:
SA
Input Data
Extension Number Up to eight digits
Item No. Login Mode Default
01
0 = Normal Login Mode
1 = AIC Login Mode
0