NEC Univerge SV8100 - Service Code Setup (for ACD)

Issue 10.1 UNIVERGE SV8100
2 - 116 Program 11 : System Numbering
Description
Use Program 11-13: Service Code Setup (for ACD) to customize the Service
Codes which are used with the Automatic Call Distribution (ACD) feature. You can
customize additional Service Codes in Programs 11-10 ~ 11-12 and 11-14 ~ 11-16.
The following chart shows:
 The number of each code (01~13).
 The function of the Service Code.
 The type of telephones that can use the Service Code.
 The default entry.
Program 11 : System Numbering
11-13 : Service Code Setup (for ACD)
Level:
IN
Input Data
Item
No.
Item Terminals
Default
(OT)
Default
(AU)
Related
Program
01
ACD Log In/Log Out (for KTS)
MLT, SLT 839 *5
02
ACD Log Out (for SLT)
SLT 755 655
03
Set ACD Wrap-Up Time (for SLT)
SLT 756 656
04
Cancel ACD Wrap-Up Time (for SLT)
SLT 757 657
05
Set ACD Off Duty (for SLT)
SLT 758 658
06
Cancel ACD Off Duty (for SLT)
SLT 759 659
07
--- Not Used ---
08
Agent ID Code Login
Allows an AIC Agent to log into a group.
MLT No Set-
ting
No Set-
ting
09
Agent ID Code Logout
Allows an AIC Agent to log out of a
group.
MLT No Set-
ting
No Set-
ting
10
ACD Agent Login by Supervisor
Allows an ACD Supervisor to log into a
group.
MLT 767 667
20-13-33
11
ACD Agent Logout by Supervisor
Allows an ACD Supervisor to log out of
a group.
MLT 768 668
20-13-33