NEC Univerge SV8100 - 41-16: ACD Threshold Overflow

UNIVERGE SV8100 Issue 10.1
Programming Manual 2 - 503
Description
Use Program 41-16: ACD Threshold Overflow to define the value of the ACD
threshold call overflow and the mode for each ACD group.
Conditions
None
Feature Cross Reference
 Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-16: ACD Threshold Overflow
Level:
SA
Input Data
ACD Group No. 01~64
Item
No.
Item Input Data Default
01
Number of Calls in Queue
Define the maximum number of calls
allowed in the ACD queue before
overflow occurs.
0~200
(0 = No Limitation)
0
02
Operation Mode for ACD Queue
Define how the system should handle
calls when the number of calls in
queue exceeds the threshold.
0 = The last waiting call is
transferred
1 = The longest waiting call is
transferred
2 = Send Busy Tone
0