Issue 10.1 UNIVERGE SV8100
2 - 512 Program 41 : ACD Setup
Description
Use Program 41-22: ACD Skill Based Routing Setup to assign if the ACD Group can use or
not use Skill Based Routing.
Conditions
None
Feature Cross Reference
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-22: ACD Skill Based Routing Setup
Level:
SA
Input Data
ACD Group No. 01~64
Item
No.
Item Input Data Default
01
Skill Base Routing
This option determines if the Skill Based Routing is Used
(1), or Not Used (0).
0 = Off
1 = On
0