Issue 10.1 UNIVERGE SV8100
2 - 490 Program 41 : ACD Setup
Description
For each ACD Group (1~64), use Program 41-08: ACD Overflow Options to assign the
overflow mode (0~9), destination and announcement message types. Delay
Announcement functions are not available for ACD pilot number calls. Each ACD
Group can have unique overflow options. The table below outlines the entry options.
Program 41 : ACD Setup
41-08: ACD Overflow Options
Level:
SA
Input Data
ACD Group No. 01~64
Item
No.
Item Input Data Default
01
Overflow
Operation Mode
0 = No Overflow (None)
1 = Overflow with No Announcement
2 = No Overflow with First Announcement Only
3 = No Overflow with First & Second
Announcements
4 = Overflow with First Announcement Only
5 = Overflow with First & Second Announcement
6 = --- Not Used ---
7 = --- Not Used ---
8 = No Overflow with Second Announcement Only
9 = Overflow with Second Announcement Only
0
02
ACD Overflow
Destination
0=No Setting
1~64 = ACD Group
65 = Overflow Table (Program 41-09)
66 = Voice Mail Integration
67 = System Speed (Program 41-08-05)
68 = Incoming Ring Group (Program 41-08-06)
0
03
Delay
Announcement
Source Type
0=ACI
1 = VRS
2 = Voice Mail Integration (In-skin VM)
3=CVM
4 = Flexible(PRG41-08-08, 09)
0
04
ACD Overflow
Transfer Time
0~64800 (sec)
0 (OT)
30 (AU)
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