NEC Univerge SV8100 - 41-05: ACD Agent Work Schedules

UNIVERGE SV8100 Issue 10.1
Programming Manual 2 - 487
Description
Use Program 41-05: ACD Agent Work Schedules to set up the Work Schedules for
ACD Agents and Groups. For each ACD Work Schedule (1~4), designate the start
and stop times for each of the eight Work Periods. After you set up the schedules in
this program, assign them to days of the week in Program 41-07. (This is the same
program used by the Trunk Work Schedules.)
ACD extensions can log in only during their work period. ACD extensions receive the
following calls when they are logged in.
 ACD Call on a Trunk
When the incoming ring group is assigned in the operating time (Program 41-03 and
41-06).
 ACD Pilot Number Call
Any time – if ACD extensions are available.
Conditions
None
Feature Cross Reference
 Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-05: ACD Agent Work Schedules
Level:
SA
Input Data
ACD Work Schedule Time Pattern 1~4
ACD Work Period Mode Number 1~8
Item
No.
Item Start Time End Time Default
01
ACD Agente Work
Schedulles
0000~2359 0000~2359 (Start) 0000
(End) 0000