UNIVERGE SV8100 Issue 10.1
Programming Manual 2 - 513
Description
Use Program 41-23: ACD Skill Table Setup to assign the Skill level per table for each
ACD Group.
Conditions
None
Feature Cross Reference
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-23: ACD Skill Table Setup
Level:
SA
Input Data
Skill Table No.. 01~512
ACD Group No. 1 ~ 64
Item
No.
Item Input Data Default
01
Skill Level
Input the Skill Level for each Queue for
each Skill Table number.
1~7
(Level 1 is the highest level)
1