UNIVERGE SV8100 Issue 10.1
Programming Manual 2 - 499
07
Automatic Off Duty for SLT
Enable/disable Automatic Off Duty
(rest) mode for agents with SLT.
0 = No change to Off Duty mode
1 = Change to Off Duty mode
automatically (Skip)
0
08
ACD Off Duty Mode
Enable (1) or Disable (0) the ability to
receive internal calls when in Off Duty
Mode.
0 = Cannot receive internal call
1 = Can receive internal call
0
09
Automatic Wrap Up End Time
Input the time the agent will be in Wrap
mode when Wrap key is pressed, or
automatically put into Wrap mode.
0~64800 (sec)
0
10
ACD No Answer Skip Time
Set how long a call to the ACD Group
rings an idle extension before routing to
the next agent.
0~64800 (sec)
0 (OT)
10 (AU)
12
Start Headset Ear Piece Ringing (for
SLT)
0~64800 (sec)
0
13
1st Data – ACD Queue 1-Digit
Assignment
1st Data –
Up to one Digit (0, 1~9,
#, )
No
Setting
2nd Data – Destination Number Type
2nd Data –
0 = None
1 = Extension or Voice Mail
2 = Incoming Ring Group
3 = Speed Dial Areas
4 = ACD Group
0
3rd Data – Destination Number
3rd Data –
Up to eight digits (0, 1~9,
#, )
No
Setting
14
DTMF Detection Assignment during
Delay Announcement
Is the DTMF Detection for Dial Out
during (1) or after (0) the message is
played.
0 = Does not detect during message
1 = Detect during message
1
15
DTMF Detect Time after Delay
Announcement Message
How long is the DTMF Detection after
the Delay Announcement Message.
0~64800 (sec)
0
Item
No.
Item Input Data Default
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