Issue 10.1 UNIVERGE SV8100
2 - 510 Program 41 : ACD Setup
Conditions
None
Feature Cross Reference
Automatic Call Distribution (ACD)
Input Data
ACD Group No. 01~64
Item
No.
Item Input Data Default
01
Number of Calls in Queue
Set the number of calls that can accumulate in the ACD
queue before the Queue Status Display (and optional
queue alarm) occurs.
0 = No Display,
0~200
0
02
Queue Status Display Time
Set how long the Queue Status display remains on the
telephone display.
0~64800 (sec)
5 (sec)
03
Queue Status Display Interval
Set the interval that refreshes the Queue Status Alarm
time in queue display and causes the optional queue
alarm to occur on phones active on a call, logged out, or
in wrap-up.
0~64800 (sec)
60 (sec)
04
ACD Call Waiting Alarm
Enable or disable the queue alarm.
0 = Disable (Off)
1 = Enable (On)
0
05
ACD Call Waiting Alarm Hold Time
Set how long the Call Waiting Alarm should sound.
0~64800 (sec)
0
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