e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2015 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
8 - 256
8.3.26 TopAccess related error/Communication error with external
application
[5010] Internal setting error
[5012] TOSHIBA Remote monitoring system error (Authentication error)
[5013] TOSHIBA Remote monitoring system error (e-Bridge communication error)
[5014] TOSHIBA Remote monitoring system error (No SSL certificate)
Classification Error item
Communication error with external
application
There is a print job, a proof print job, a private print job, a print
job without a set department code, a scan job or a fax job
remaining in this equipment.
Check item Measures
Setting Delete the remaining jobs.
Turn the power OFF and then back ON. Until the initial
registration is begun, do not press any button on the control
panel or start any print or fax job.
Replace parts Remarks
Classification Error item
Communication error with external
application
A temporary password downloaded from e-Bridge and
entered in this equipment is not valid, or the permanent
password set in the e-Bridge is not valid.
Check item Measures
Setting Perform the job again at a later date.
Replace parts Remarks
Classification Error item
Communication error with external
application
Communication is attempted while the e-Bridge is enabled for
some reason such as version upgrade.
Check item Measures
Setting Check if the MFP is connected to the eBR2 server.
Replace parts Remarks
Classification Error item
Communication error with external
application
There is no SSL certificate or the certificate is not in a correct
file format.
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