e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2015 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
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8.2.5 TopAccess related error/Communication error with external
application
4411 Image data creation failure: Data that you tried to print may be
corrupted.
• Network print: Data are corrupted or invalid.
• Direct print: A file is corrupted or not in a supported format.
P. 8-253
4412 Double-sign encoding error: A double-sign encoding error occurred
because the PDF file is encrypted in a forbidden language or in a
language not supported.
P. 8-254
4611 Font download failure (exceeding maximum number of registrations):
A new font cannot be registered because the number of fonts
registered in this equipment has reached the limit.
P. 8-254
4612 Font download failure (HDD full): A new font cannot be registered
because there is not sufficient space in the font storage area of this
equipment.
P. 8-254
4613 Font download failure (others): A new font cannot be registered due
to other abnormality.
P. 8-254
4621 Font deletion failure: A font cannot be deleted because the specified
font does not exist, the specified font is undeletable or any other
abnormality occurred.
P. 8-254
4F10 Printing was not performed successfully due to other abnormalities. P. 8-255
Error code
Message displayed in the
TopAccess screen
Contents Troubleshooting
5010 - Internal setting error: There is a
print job, a proof print job, a
private print job, a print job
without a set department code, a
scan job or a fax job remaining in
this equipment.
P. 8-256
5012 TOSHIBA Remote monitoring
system error
Authentication error: A temporary
password downloaded from e-
Bridge and entered in this
equipment is not valid, or the
permanent password set in the e-
Bridge is not valid.
P. 8-256
5013 TOSHIBA Remote monitoring
system error
e-Bridge communication error:
Communication is attempted
while the e-Bridge is enabled for
some reason such as version
upgrade.
P. 8-256
5014 TOSHIBA Remote monitoring
system error
No SSL certificate: There is no
SSL certificate or the certificate is
not in a correct file format.
P. 8-256
5015 TOSHIBA Remote monitoring
system error
Invalid SSL certificate: SSL
certificate is not valid.
P. 8-257
5016 TOSHIBA Remote monitoring
system error
Expired SSL certificate: SSL
certificate is expired.
P. 8-257
5017 TOSHIBA Remote monitoring
system error
Other SSL certificate related
error: SSL certificate is invalid.
P. 8-257
Error code Contents Troubleshooting
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