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ERROR CODE and TROUBLESHOOTING
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8.2.4 Printer function error
Following codes are displayed at the end of the user name on the print job log screen.
Error code Contents Troubleshooting
4011 Print job cancellation - Print job (copy, list print, network print) is
deleted from the print job screen.
P. 8-250
4021 Print job power failure - The power of the equipment is turned OFF
during print job (copy, list print, network print).
P. 8-250
4031 HDD full during print - Large quantity image data by private print or
invalid network print are saved in HDD.
P. 8-250
4041 User authentication error: The user who intended to print a document
is not registered as a user.
P. 8-250
4042 Department authentication error? A department whose code is
specified for a print job is not registered.
P. 8-250
4045 Problem in LDAP server connection or LDAP server authorization
settings
P. 8-251
4111 Quota over error (The number of the assigned pages set by
department and user management has reached 0.): The numbers of
output pages have exceeded those specified with both of the
department code and the user code at the same time.
P. 8-251
4112 Quota over error (The number of the assigned pages set by user
management has reached 0.): The number of output pages has
exceeded the one specified with the user code.
P. 8-251
4113 Quota over error (The number of the assigned pages set by
department management has reached 0.): The number of output
pages has exceeded the one specified with the department code.
P. 8-251
4121 Job canceling due to external counter error P. 8-251
4211 Printing data storing limitation error: Printing with its data being
stored to the HDD temporarily (Proof print, Private print, Scheduled
print, etc.) cannot be performed.
P. 8-252
4212 e-Filing storing limitation error: Printing with its data being stored to
the HDD (print and e-Filing, print to e-Filing, etc.) cannot be
performed.
P. 8-252
4213 File storing limitation error: The file storing function is set to
“disabled”.
P. 8-252
4214 Fax/Internet Fax transmission limitation error: Fax / Internet Fax
transmission function or Network Fax/Internet Fax function is
disabled.
P. 8-252
4221 Private-print-only error: Jobs other than Private print jobs cannot be
performed.
P. 8-252
4231 Hardcopy security printing error: hardcopy security printing job is
performed when the function is restricted.
P. 8-253
4311 Not being authorized to perform JOB P. 8-253
4312 Not authorized to store a file P. 8-253
4313 No privilege for e-Filing storage: No privilege to store e-Filing data is
given. (e-Filing storage permission)
P. 8-253
4314 No privilege for Fax / Internet Fax transmission: No privilege to send
Fax or Internet Fax jobs is given. (Fax / Internet Fax transmission
permission)
P. 8-253
4321 No privilege for print settings: No privilege to print with the specified
settings is given. (Print setting permission)
P. 8-253
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