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REMOTE SERVICE
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10. REMOTE SERVICE
There are following functions as Remote Service.
1. Auto Supply Order
Automatically orders the toner and waste toner box by FAX or E-mail.
2. Service Notification
Notifies the status of the equipment to the service technician by E-mail or FAX.
10.1 Auto Supply Order
10.1.1 Outline
Automatically orders the toner and waste toner box.
(1) Placing an Order
There are two ways to place an order.
•FAX
Installation of the FAX board is required.
If the FAX board has not been installed, it is regarded as OFF setting.
• E-mail (E-mail body + TIFF image)
(2) Order Intervals
The Auto Supply Order is sent as indicated in the following steps.
• Toner cartridge
1. Toner empty occurs.
2. The toner cartridge is replaced.
3. The toner empty counter is incremented when the total number of prints or the pixel
counter value exceeds the threshold set in the following self-diagnostic code.
e.g.) When "0" is set for 08-6506 and "50" is set for 08-6507
The toner empty counter is incremented when 50 sheets are printed after the toner
cartridge has been replaced.
4. When the accumulated number of toner empty times reaches the set condition, an order is
placed automatically.
• Waste toner box
When the number of the waste toner full detection times reaches the set condition, an order is
placed automatically.
The order condition for the toner cartridge and the waste toner box can be set individually.
(3) If Order Failure Occurs
If some problems occur and the order cannot be placed after registering an order as a job, refer
to the standard countermeasure for the FAX/E-mail transmission failure.
Items 08 code Contents
Toner empty determination
counter
6506
Selects the counter to determine toner
empty.
0: Output pages
1:Pixel counter
Threshold setting for toner empty
determination (output pages)
6507
Sets the number of output pages to
determine toner empty. This setting is valid
when "0" is set at 08-6506.
Threshold setting for toner empty
determination (pixel counter)
6508
Sets the number of the pixel counter value
to determine toner empty. This setting is
valid when "1" is set at 08-6506.
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