Toshiba e-STUDIO 6550Ce-STUDIO 5560C - Finisher Related Service Call

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ERROR CODE and TROUBLESHOOTING
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8.3.20 Finisher related service call
[CB00] Finisher not connected
[CB01] Finisher communication error
[CB10] Entrance motor abnormality
[CB11] Buffer tray guide motor abnormality
Classification Error item
Finisher related service call Communication error has occurred between the equipment
and finisher. [MJ-1103/1104]
Check item Measures
Harness (MFP - Finisher) • Connector check
• Harness check
Finisher control board • Connector check
• Board check
F/W Update the finisher firmware.
F/W Update the Converter firmware.
LGC board • Connector check
• Board check
Replace parts Remarks
Finisher control board
LGC board
Classification Error item
Finisher related service call The entrance motor is not rotating normally. [MJ-1103/1104]
Check item Measures
Entrance roller • Is there any mechanical problem when the entrance roller
is rotated?
Entrance motor (M1) • Motor check
• Connector check
• Harness check
Finisher control board • Connector check (CN7)
• Board check
Replace parts Remarks
Entrance motor
Finisher control board
Classification Error item
Finisher related service call The buffer tray guide motor is not rotating or the buffer tray
guide is not moving normally. [MJ-1103/1104]
You receive a [CB11] error when the [ED16] error occurs
three times in succession.