Toshiba e-STUDIO 6550Ce-STUDIO 5560C - Page 949

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ERROR CODE and TROUBLESHOOTING
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[F101_9] Partition mount error (The HDD cannot be connected (mounted) caused by damage to
the “/encryption” partition.)
Classification Contents
Other service call HDD unmounted: Connection of HDD cannot be detected.
Sub-code 9: Partition mount error (The “/encryption” partition is
damaged.)
Check item Measures
HDD, SYS board, Setting 1. Turn the power of the equipment OFF and check the
connection of the HDD.
- Connector and harness check
- Check if the connector pins of the HDD are bent.
- Check if HDD for other equipment is not installed.
- Check if SRAM for other equipment is not installed.
2. If the error still occurs after step 1, perform the following.
- Perform [3C] - [5] (Key Backup Restore) and check
that each Key Status is “OK”.
- If not, recover the key (copy “SRAM Key Status” to
“FROM Key Status” or vice versa).
3. If the error persists after step 2, perform
[5]+[C]+[POWER]2. Recovery F/S8. /encryption,
and then restart the equipment.
4. If the error persists after step 3, perform
[5]+[C]+[POWER]3. Initialize HDD7. /encryption,
and then restart the equipment.
5. If the error still persists after step 4, perform the
following.
- Perform [3C] - [3] (Format HDD), and then install
“System Software (HD data)” with [49] - [4].
Notes:
The following items will be deleted by performing
[3C] - [3] (Format HDD).
• Message Log
•Job Log
• Spool Data (Print, Email reception)
• Template
If the error persists after performing step 5, perform
step 5 after performing [4]+[C]+[POWER]1. Revert
factory initial status HDD.
6. If the error persists even after step 5, replace the HDD.
7. If the error persists even after step 6, replace the SATA
harness.
8. If the error persists even after step 7, replace the SYS
board.
Replacement part Measure
HDD
SATA harness
SYS board