Toshiba e-STUDIO 6550Ce-STUDIO 5560C - Page 959

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ERROR CODE and TROUBLESHOOTING
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[F109_6] Key consistency error (administrator password error for ADI-HDD authentication)
Take measures given in the following table according to the messages displayed in the SRAM Key
Status and FROM Key Status fields.
Remarks:
If the error is not cleared, reinstallation of the system firmware, system software and application
is needed. ([4]+[9] Power-ON)
Classification Contents
Other service call Key consistency error - Administrator password error for ADI-
HDD authentication.
Check item Measures
Encryption key status confirmation Check the message displayed by [3] + [C] + [POWER]  5. Key
Backup Restore.
SRAM Key
Status
FROM Key
Status
Measure
* AccessFailed Replace the SYS board.
 P. 9-30"9.2.4 Precautions and Procedures when replacing
the SYS board" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER]  2. Restore SRAM Data from USB
(For details, see “12.1.4Cloning procedure [B]Restore
procedure”.)
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in “9.2.4Precautions and
Procedures when replacing the SYS board”.
[E] Restore ADI key (only when ADI-HDD is installed)
[F] Restore encryption key
[G]Restore license
AccessFailed * Replace the SRAM board (for the SYS board).
 P. 9-35"9.2.6 Precautions and Procedures when replacing
SRAM board (for SYS board)" (all steps)
OK KeyNull/
KeyBroken
Recover the ADI key on the SYS board.
 P. 9-30"9.2.4 Precautions and Procedures when replacing
the SYS board" ([E]Restore ADI key)
KeyNull/
KeyBroken
OK Recover the encryption key on the SRAM board.
 P. 9-35"9.2.6 Precautions and Procedures when replacing
SRAM board (for SYS board)" ([G]Backup ADI key)