e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2015 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
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[5412] Server busy error / TOSHIBA Global remote monitoring system error
[5413] Server error / TOSHIBA Global remote monitoring system error
[5414] Invalid device file error / TOSHIBA Global remote monitoring system error
[5415] Communication error / TOSHIBA Global remote monitoring system error
[5416] Setting files / system software update error / TOSHIBA Global remote monitoring system
error
Classification Error item
Server busy error The server cannot handle periodic communication from the
equipment due to overloading. This phenomenon occurs
when a busy signal is sent from the server at the start of the
periodic communication of the equipment.
Check item Measures
None Not required
Classification Error item
Server error A fatal error has occurred on the cloud server.
Check item Measures
Setting of a cloud server Contact the administrator of the cloud server.
Classification Error item
Invalid device file A device file to be sent to a cloud server from the equipment
has been damaged.
Check item Measures
Communication environment connection of network devices. If there is no problem with the
network environment, reinstall the system software.
Classification Error item
Communication error Communication with a cloud server has failed.
Check item Measures
Setting Check the connection and the settings of network devices
and the cloud server.
Classification Error item
Update failure of system software /
setting files of the equipment
The system software and the setting files of the equipment
cannot be updated because there is an ongoing job.
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