Toshiba e-STUDIO 6550Ce-STUDIO 5560C

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ERROR CODE and TROUBLESHOOTING

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[F100_2] HDD format error (HDD encryption key data damaged - both boards)

Take appropriate countermeasures shown in the table below according to the messages displayed in

“SRAM Key Status” and “FROM Key Status”.

Remarks:

If the error is not cleared, reinstallation of the OS data / master data and application is needed.

([4]+[9]Power-ON)

* AccessFailed, KeyNull or KeyBroken

Classification Contents

Other service call HDD format error: Encryption key data of both the SYS board

and the SRAM board for the SYS board are damaged.

Check Item Measure

Encryption key status Check the displayed message. ([3] + [C] + [POWER]  5. Key

Backup Restore)

SRAM Key

Status

FROM Key

Status

Measure

* AccessFailed Replace the SYS board.

 P. 9-30"9.2.4 Precautions and Procedures when replacing

the SYS board" (all steps)

1. Recover all the data on the SRAM board.

[5] + [9] + [POWER]  2. Restore SRAM Data from USB

(For details, see “12.1.4Cloning procedure [B]Restore

procedure”.)

2. Recover the encryption key/license on the SYS board.

Follow the procedures below noted in “9.2.4Precautions and

Procedures when replacing the SYS board”.

[E] Restore ADI key (only when ADI-HDD is installed)

[F] Restore encryption key

[G]Restore license

AccessFailed * Replace the SYS board.

 P. 9-35"9.2.6 Precautions and Procedures when replacing

SRAM board (for SYS board)" (for the SYS board, all steps)

KeyNull/

KeyBroken

KeyNull/

KeyBroken

1. Reinstall the system software.

 P. 11-6"11.2 Firmware Updating with a USB Device"