Toshiba e-STUDIO 6550Ce-STUDIO 5560C - Page 943

8
© 2011 - 2015 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C
ERROR CODE and TROUBLESHOOTING
8 - 187
[F101_0] HDD connection error (HDD connection cannot be detected.)
[F101_1] Root partition mount error (HDD formatting fails.)
[F101_2][F101_3] Partition mount error (The HDD cannot be connected (mounted) caused by
damage to areas other than those described in the F101_1 and F101_4 to F101_9 errors.)
Classification Contents
Other service call HDD unmounted: Connection of HDD cannot be detected.
Sub-code 0: HDD connection error (HDD connection cannot be
detected.)
Sub-code 1: Root partition mount error (HDD formatting fails.)
Sub-code 2, 3: Partition mount error (The areas other than
those described in the F101_1 and F101_4 to F101_9 errors
are damaged.)
Check item Measures
HDD, SYS board, Setting 1. Turn the power of the equipment OFF and check the
connection of the HDD.
- Connector and harness check
- Check if the connector pins of the HDD are bent.
- Check if HDD for other equipment is not installed.
- Check if SRAM for other equipment is not installed.
2. If the error still occurs after step 1, perform the following.
- Perform [3C] - [5] (Key Backup Restore) and check
that each Key Status is “OK”.
- If not, recover the key (copy “SRAM Key Status” to
“FROM Key Status” or vice versa).
3. If the error still persists after step 2, perform the
following.
- Perform [3C] - [3] (Format HDD), and then install
“System Software (HD data)” with [49] - [4].
Notes:
The following items will be deleted by performing
[3C] - [3] (Format HDD).
• Message Log
•Job Log
• Spool Data (Print, Email reception)
• Template
If F101_1 occurs with ADI-HDD or the error persists
after performing step 3, perform step 3 after
performing [4]+[C]+[POWER]1. Revert factory
initial status HDD.
4. If the error persists even after step 3, replace the HDD.
5. If the error persists even after step 4, replace the SATA
harness.
6. If the error persists even after step 5, replace the SYS
board.
Replacement part Measure
HDD
SATA harness
SYS board