Toshiba e-STUDIO 6550Ce-STUDIO 5560C - Page 956

e-STUDIO5540C/6540C/6550C/5560C/6560C/6570C © 2011 - 2015 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
8 - 200
* AccessFailed, KeyNull or KeyBroken
[F109_4] Key consistency error (license data damage)
Take measures given in the following table according to the messages displayed in the SRAM Licence
Status and FROM Licence Status fields.
Remarks:
If the error is not cleared, reinstallation of the OS data, master data and application is needed.
([4]+[9]Power-ON)
KeyNull/
KeyBroken
KeyNull/
KeyBroken
<No USB backup data>
1. Reinstall the system software.
 P. 11-6"11.2 Firmware Updating with a USB Device"
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER]  2. Restore SRAM Data from USB
(For details, see “12.1.4Cloning procedure [B]Restore
procedure”.)
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in “9.2.4Precautions and
Procedures when replacing the SYS board”.
[E] Restore ADI key (only when ADI-HDD is installed)
[F] Restore encryption key
[G]Restore license
Classification Contents
Other service call Key consistency error - The license data are damaged.
Check Item Measure
Encryption key status confirmation Check the message displayed by [3] + [C] + [POWER]  5. Key
Backup Restore.
SRAM Licence
Status
FROM Licence
Status
Measure
* AccessFailed Replace the SYS board.
 P. 9-30"9.2.4 Precautions and Procedures when replacing
the SYS board" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER]  2. Restore SRAM Data from USB
(For details, see “12.1.4Cloning procedure [B]Restore
procedure”.)
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in “9.2.4Precautions and
Procedures when replacing the SYS board”.
[E] Restore ADI key (only when ADI-HDD is installed)
[F] Restore encryption key
[G]Restore license
AccessFailed * Replace the SYS board.
 P. 9-35"9.2.6 Precautions and Procedures when replacing
SRAM board (for SYS board)" (all steps)
SRAM Key
Status
FROM Key
Status
Measure