Grandstream Networks UCM6200 Series

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UCM6200 Series User Manual

Version 1.0.20.38

Create Custom Prompt

To record new IVR prompt or upload IVR prompt to be used in IVR, click on “Prompt” next to the “Welcome

Prompt” option and the users will be redirected to Custom Prompt page. Or users could go to Web GUI→PBX

Settings→Voice Prompt→Custom Prompt page directly.

Figure 158: Click on Prompt to Create IVR Prompt

Once the IVR prompt file is successfully added to the UCM6200, it will be added into the prompt list options for

users to select in different IVR scenarios.

Main Page

Table of Contents4
Document Purpose28
Change Log29
Firmware Version 1.0.20.3829
Firmware Version 1.0.20.3429
Firmware Version 1.0.20.3129
Firmware Version 1.0.20.2830
Firmware Version 1.0.20.2330
Firmware Version 1.0.20.2230
Firmware Version 1.0.20.2030
Firmware Version 1.0.20.1730
Firmware Version 1.0.19.2935
Firmware Version 1.0.19.2735
Firmware Version 1.0.19.2136
Firmware Version 1.0.18.1336
Firmware Version 1.0.18.1236
Firmware Version 1.0.18.936
Firmware Version 1.0.17.1637
Firmware Version 1.0.16.2038
Firmware Version 1.0.16.1838
Firmware Version 1.0.15.1639
Firmware Version 1.0.14.2439
Firmware Version 1.0.14.2339
Firmware Version 1.0.14.2140
Firmware Version 1.0.13.1440
Firmware Version 1.0.12.1941
Firmware Version 1.0.11.2742
Firmware Version 1.0.0.742
Welcome43
Product Overview44
Technical Specifications44
Table 1: Technical Specifications44
Installation47
Equipment Packaging47
Connect Your UCM620047
Connect the UCM620247
Table 2: UCM6200 Equipment Packaging47
Figure 1: UCM6202 Front View47
Connect the UCM620448
Figure 2: UCM6202 Back View48
Figure 3: UCM6204 Front View48
Connect the UCM620849
Figure 4: UCM6204 Back View49
Safety Compliances50
Warranty50
Figure 5: UCM6208 Front View50
Figure 6: UCM6208 Back View50
Getting Started51
Use the LCD Menu51
Table 3: LCD Menu Options52
Use the LED Indicators53
Table 4: UCM6202/UCM6204 LED Indicators53
Table 5: UCM6208 LED Indicators53
Using the Web UI54
Accessing the Web UI54
Figure 7: UCM6202 Web GUI Login Page54
Setup Wizard55
Figure 8: UCM6200 Setup Wizard55
Main Settings56
Web GUI Languages56
Web GUI Search Bar57
Saving and Applying Changes57
Figure 9: UCM6200 Web GUI Language57
Figure 10: Web GUI Search Bar57
Setting up an Extension58
System Settings59
HTTP Server59
Table 6: HTTP Server Settings59
Network Settings60
Basic Settings60
Table 7: UCM6200 Network Settings→Basic Settings60
Figure 11: UCM6202 Network Interface Method: Route64
Figure 12: UCM6202 Network Interface Method: Switch65
Figure 13: UCM6202 Network Interface Method: Dual65
DHCP Client List66
Figure 14: DHCP Client List66
Figure 15: Add MAC Address Bind66
Figure 16: Batch Add MAC Address Bind67
Figure 17: UCM6200 Using 802.1X as Client67
Static Routes68
Table 8: UCM6200 Network Settings→802.1X68
Figure 18: UCM6200 Using 802.1X EAP-MD568
Table 9: UCM6200 Network Settings→Static Routes69
Figure 19: UCM6204 Static Route Sample70
Port Forwarding71
Table 10: UCM6200 Network Settings→Port Forwarding71
Figure 20: UCM6204 Static Route Configuration71
Figure 21: Create New Port Forwarding72
Figure 22: UCM6200 Port Forwarding Configuration72
Openvpn73
Table 11: UCM6200 System Settings→Network Settings→Openvpn73
Figure 23: GXP2160 Web Access Using UCM6202 Port Forwarding73
DDNS Settings74
Figure 24: Open VPN® Feature on the UCM620074
Figure 25: Register Domain Name on Noip.com75
Figure 26: UCM6200 DDNS Setting76
Figure 27: Using Domain Name to Connect to UCM620076
Security Settings77
Static Defense77
Table 12: UCM6200 Firewall→Static Defense→Current Service77
Table 13: Typical Firewall Settings77
Table 14: Firewall Rule Settings78
Figure 28: Create New Firewall Rule78
Dynamic Defense79
Table 15: UCM6200 Firewall Dynamic Defense79
Fail2Ban80
Figure 29: Configure Dynamic Defense80
Table 16: Fail2Ban Settings81
Figure 30: Fail2Ban Settings81
TLS Security82
SSH Access83
LDAP Server83
Figure 31: TLS Security83
Figure 32: SSH Access83
LDAP Server Configurations84
Figure 33: LDAP Server Configurations84
LDAP Phonebook85
Figure 34: Default LDAP Phonebook DN85
Figure 35: Default LDAP Phonebook Attributes85
Figure 36: LDAP Server→Ldap Phonebook86
Figure 37: Add LDAP Phonebook86
Figure 38: Edit LDAP Phonebook86
Figure 39: Import Phonebook87
Figure 40: Phonebook CSV File Format87
LDAP Client Configurations88
Figure 41: LDAP Phonebook after Import88
Figure 42: Export Selected LDAP Phonebook88
Figure 43: LDAP Client Configurations89
Figure 44: GXP2170 LDAP Phonebook Configuration91
Time Settings92
Automatic Date and Time92
Table 17: Time Auto Updating92
Set Time Manually93
Figure 45: Set Time Manually93
NTP Server94
Office Time94
Table 18: Create New Office Time94
Figure 46: Create New Office Time94
Holiday95
Figure 47: Settings→Time Settings→Office Time95
Table 19: Create New Holiday96
Figure 48: Create New Holiday96
Email Settings97
Table 20: Email Settings97
Figure 49: Settings→Time Settings→Holiday97
Figure 50: UCM6200 Email Settings99
Email Templates100
Figure 51: Email Templates100
Email Send Log101
Figure 52: Conference Schedule Template101
Table 21: Email Log102
Figure 53: Email Send Log102
Recordings Storage103
Figure 54: Email Logs103
Figure 55: PBX Settings→Recordings Storage103
Figure 56: Recordings Storage Prompt Information104
Figure 57: Recording Storage Category104
Provisioning105
Overview105
Configuration Architecture for End Point Device105
Auto Provisioning Settings106
Figure 58: Zero Config Configuration Architecture for End Point Device106
Figure 59: UCM6200 Zero Config107
Table 22: Auto Provision Settings108
Figure 60: Auto Provision Settings108
Discovery109
Figure 61: Auto Discover110
Uploading Devices List111
Figure 62: Auto Discover Other Subnets111
Figure 63: Discovered Devices111
Figure 64: Device List - CSV File Sample111
Managing Discovered Devices112
Figure 65: Managing Discovered Devices112
Global Configuration113
Global Policy113
Table 23: Global Policy Parameters - Localization114
Table 24: Global Policy Parameters - Phone Settings114
Figure 66: Global Policy Categories114
Table 25: Global Policy Parameters - Contact List115
Table 26: Global Policy Parameters - Maintenance117
Table 27: Global Policy Parameters - Network Settings119
Table 28: Global Policy Parameters - Customization119
Table 29: Global Policy Parameters - Communication Settings120
Global Templates121
Table 30: Create New Template122
Figure 67: Edit Global Template122
Model Configuration123
Model Templates123
Table 31: Create New Model Template123
Model Update125
Figure 68: Edit Model Template125
Figure 69: OEM Models126
Device Configuration127
Create New Device127
Figure 70: Template Management127
Figure 71: Upload Model Template Manually127
Manage Devices128
Figure 72: Create New Device128
Figure 73: Manage Devices129
Figure 74: Edit Device129
Figure 75: Edit Customize Device Settings131
Figure 76: Modify Selected Devices - same Model132
Figure 77: Modify Selected Devices - Different Models133
Example Application134
Figure 78: Device List in Zero Config134
Figure 79: Zero Config Sample - Global Policy135
Figure 80: Zero Config Sample - Device Preview 1136
Figure 81: Zero Config Sample - Device Preview 2137
Figure 82: Zero Config Sample - Device Preview 3138
Extensions139
Create New User139
Create New SIP Extension139
Figure 83: Create New Device139
Table 32: SIP Extension Configuration Parameters - Basic Settings140
Table 33: SIP Extension Configuration Parameters - Media142
Table 34: SIP Extension Configuration Parameters - Features143
Create New IAX Extension147
Table 35: SIP Extension Configuration Parameters - Specific Time147
Table 36: IAX Extension Configuration Parameters→Basic Settings148
Table 37: IAX Extension Configuration Parameters→Media149
Table 38: IAX Extension Configuration Parameters→Features149
Create New FXS Extension151
Table 39: IAX Extension Configuration Parameters→Specific Time151
Table 40: FXS Extension Configuration Parameters→Basic Settings151
Table 41: FXS Extension Configuration Parameters→Media153
Table 42: FXS Extension Configuration Parameters→Features154
Batch Add Extensions156
Batch Add SIP Extensions156
Table 43: FXS Extension Configuration Parameters→Specific Time156
Table 44: Batch Add SIP Extension Parameters156
Batch Add IAX Extensions159
Table 45: Batch Add IAX Extension Parameters159
Batch Extension Resetting Functionality161
Search and Edit Extension161
Figure 84: Manage Extensions161
Export Extensions163
Import Extensions163
Figure 85: Export Extensions163
Figure 86: Import Extensions163
Table 46: SIP Extensions Imported File Example164
Figure 87: Import File164
Table 47: IAX Extensions Imported File Example166
Table 48: FXS Extensions Imported File Example168
Extension Details170
Figure 88: Import Error170
E-Mail Notification171
Figure 89: Extension Details171
Figure 90: E-Mail Notification - Prompt Information171
Figure 91: Account Registration Information and QR Code172
Figure 92: LDAP Client Information and QR Code172
Multiple Registrations Per Extension173
Figure 93: Multiple Registrations Per Extension173
Figure 94: Extension - Concurrent Registration173
SMS Message Support174
Figure 95: SMS Message Support174
Extension Groups175
Configure Extension Groups175
Figure 96: Edit Extension Group175
Using Extension Groups176
Figure 97: Select Extension Group in Outbound Route176
Analog Trunks177
Analog Trunk Configuration177
Table 49: Analog Trunk Configuration Parameters177
PSTN Detection181
Figure 98: UCM6200 FXO Tone Settings181
Figure 99: UCM6200 PSTN Detection181
Figure 100: UCM6200 PSTN Detection: Auto Detect182
Figure 101: UCM6200 PSTN Detection: Semi-Auto Detect182
Table 50: PSTN Detection for Analog Trunk183
Voip Trunks184
Voip Trunk Configuration184
Table 51: Create New SIP Trunk184
Table 52: SIP Register Trunk Configuration Parameters186
Table 53: SIP Peer Trunk Configuration Parameters189
Table 54: Create New IAX Trunk192
Table 55: IAX Register Trunk Configuration Parameters192
Table 56: IAX Peer Trunk Configuration Parameters194
Trunk Groups195
Figure 102: Trunk Group195
Direct Outward Dialing (DOD)196
Figure 103: Trunk Group Configuration196
Figure 104: DOD Extension Selection197
Figure 105: Edit DOD197
Figure 106: Fax Sending DOD198
Figure 107: DOD Import198
Sla Station199
Create/Edit SLA Station199
Table 57: SLA Station Configuration Parameters199
Figure 108: SLA Station199
Sample Configuration200
Figure 109: Enable SLA Mode for Analog Trunk200
Figure 110: Analog Trunk with SLA Mode Enabled200
Figure 111: SLA Example - SLA Station201
Figure 112: SLA Example - MPK Configuration201
Call Routes202
Outbound Routes202
Configuring Outbound Routes202
Table 58: Outbound Route Configuration Parameters202
Outbound Blacklist205
Figure 113: Country Codes206
PIN Groups207
Table 59: Outbound Routes/Pin Group207
Figure 114: Blacklist Import/Export207
Figure 115: Create New PIN Group208
Figure 116: PIN Members208
Figure 117: Outbound PIN209
Figure 118: CDR Record209
Figure 119: Importing PIN Groups from CSV Files210
Figure 120: Incorrect CSV File210
Inbound Routes211
Figure 121: CSV File Format211
Figure 122: CSV File Successful Upload211
Inbound Rule Configurations212
Table 60: Inbound Rule Configuration Parameters212
Inbound Route: Prepend Example216
Inbound Route: Multiple Mode217
Figure 123: Inbound Route Feature: Prepend217
Figure 124: Inbound Route - Multiple Mode218
Inbound Route: Route-Level Mode219
Figure 125: Inbound Route - Multiple Mode Feature Codes219
Figure 126: Inbound Route - Route-Level Mode219
Inbound Route: Inbound Mode BLF Monitoring220
Figure 127: Global Inbound Mode220
Inbound Route: Import/Export Inbound Route221
Figure 128: Inbound Mode - Default Mode221
Figure 129: Inbound Mode - Mode 1221
Figure 130: Import/Export Inbound Route221
FAX Detection222
FAX with Two Media222
Blacklist Configurations222
Figure 131: Blacklist Configuration Parameters223
Figure 132: Blacklist Csv File223
Conference224
Conference Room Configurations224
Table 61: Conference Room Configuration Parameters224
Table 62: Conference Settings226
Conference Call Operations227
Join a Conference Call227
Invite Other Parties to Join Conference227
Figure 133: Conference227
During the Conference228
Figure 134: Conference Invitation from Web GUI228
Table 63: Conference Caller IVR Menu229
Google Service Settings Support230
Figure 135: Google Service Settings→Oauth2.0 Authentication230
Figure 136: Google Service→New Project231
Figure 137: Google Service→Create New Credential231
Conference Schedule232
Table 64: Conference Schedule Parameters232
Figure 138: Google Service→Oauth2.0 Login232
Cleaner Options235
Figure 139: Conference Schedule235
Contact Group236
Figure 140: Contact Group Parameters236
Contact Group Configurations237
Conference Recordings237
Table 65: Contact Group Parameters237
Conference Call Statistics238
Figure 141: Conference Recording238
Figure 142: Conference Call Statistics238
Figure 143: Conference Report on Web238
Figure 144: Conference Report on CSV239
Video Conference240
Video Conference Room Configurations240
Table 66: Video Conference Room Configuration Parameters240
Conference Settings241
Figure 145: Video Conference Basic Settings241
Conference Schedule242
Table 67: Video Conference Schedule Parameters242
Wave Webrtc Video Calling & Conferencing243
Figure 146: Video Conference Schedule243
Figure 147: Enabling Webrtc Feature244
Figure 148: Enabling Webrtc on Extensions244
Figure 149: Grandstream Wave Interface245
Ipvideotalk Meetings246
Figure 150: IPVT SIP Trunk Page246
Figure 151 - Peer Trunk to IPVT246
Figure 152 - IPVT Mode247
Figure 153 - IPVT Outbound Pattern247
Figure 154 - IPVT Outbound Strip248
Ivr249
Configure IVR249
Figure 155: Create New IVR249
Table 68: IVR Configuration Parameters250
Figure 168: Voicemail Group251
IVR Black/Whitelist252
Figure 156: Key Pressing Events252
Figure 157: Black/White List253
Create Custom Prompt254
Figure 158: Click on Prompt to Create IVR Prompt254
Voice Prompt255
Language Settings255
Download and Install Voice Prompt Package255
Figure 159: Language Settings for Voice Prompt255
Figure 160: Voice Prompt Package List256
Figure 161: New Voice Prompt Language Added256
Upload Language Package257
Figure 162: Upload Voice Prompts Package257
Custom Prompt258
Record New Custom Prompt258
Upload Custom Prompt258
Figure 163: Record New IVR Prompt258
Download All Custom Prompt259
Username Prompt Customization259
Upload Username Prompt File from Web GUI259
Figure 164: Upload IVR Prompt259
Figure 165: Download All Custom Prompt259
Record Username Via Voicemail Menu260
Voicemail261
Configure Voicemail261
Figure 166: Voicemail Settings261
Table 69: Voicemail Settings262
Access Voicemail263
Table 70: Voicemail IVR Menu263
Leaving Voicemail264
Voicemail Email Settings265
Table 71: Voicemail Email Settings265
Figure 167: Voicemail Email Settings265
Configure Voicemail Group266
Table 72: Voicemail Group Settings266
Ring Group267
Configure Ring Group267
Table 73: Ring Group Parameters267
Figure 169: Ring Group267
Figure 170: Ring Group Configuration269
Remote Extension in Ring Group270
Figure 171: Sync LDAP Server Option271
Figure 172: Manually Sync LDAP Server272
Figure 173: Ring Group Remote Extension272
Restrict Calls273
Configure Restrict Calls273
Figure 174: Restrict Calls273
Table 74: Restrict Calls Configuration Parameters274
Paging and Intercom Group275
Configure Paging/Intercom Group275
Configure Multicast Paging275
Figure 175: Multicast Paging275
Configure 2-Way Intercom276
Table 75: Multicast Paging Configuration Parameters276
Figure 176: 2-Way Intercom276
Configure 1-Way Paging277
Table 76: 2-Way Intercom Configuration Parameters277
Figure 177: 1-Way Paging277
Configure Announcement Paging278
Table 77: 1-Way Paging Configuration Parameters278
Figure 178: Announcement Paging278
Configure Private Intercom279
Table 78: Announcement Paging Configuration Parameters279
Table 79: Private Intercom Configuration Parameters280
Figure 179: Private Intercom280
Paging/Intercom Group Settings281
Configure a Scheduled Paging/Intercom281
Figure 180: Page/Intercom Group Settings281
Figure 181: Schedule Paging/Intercom Page281
Table 80: Schedule Paging / Intercom Settings282
Figure 182: Creating a Scheduled Paging/Intercom Call282
Call Queue283
Configure Call Queue283
Table 81: Call Queue Configuration Parameters283
Figure 183: Call Queue283
Table 82: Static Agent Limitation287
Figure 184: Static Agents Limit287
Call Center Settings and Enhancements288
Figure 185: Agent Login Settings288
Table 83: Call Center Parameters289
Queue Statistics290
Figure 186: Call Queue Statistics290
Agent Details291
Figure 187 : Automatic Download Settings - Queue Statistics291
Login Record292
Pause Log292
Figure 188: Agent Details292
Figure 189: Login Record292
Global Queue Settings293
Table 84: Global Queue Settings293
Figure 190: Pause Log293
Figure 191: Global Queue Settings293
Switchboard295
Figure 192: Switchboard Summary295
Table 85: Switchboard Parameters296
Figure 193: Call Queue Switchboard296
Figure 194: Queue Agent297
Pickup Groups298
Configure Pickup Groups298
Configure Pickup Feature Code298
Figure 195: Edit Pickup Group298
Figure 196: Edit Pickup Feature Code299
Music on Hold300
Figure 197: Music on Hold Default Playlist300
Figure 198: Play Custom Prompt301
Figure 199: Information Prompt301
Figure 200: Record Custom Prompt302
Fax Server303
Configure Fax/T.38303
Table 86: FAX/T.38 Settings303
Figure 201: Fax Settings303
Receiving Fax305
Example Configuration to Receive Fax from PSTN Line305
Figure 202: Configure Analog Trunk Without Fax Detection305
Figure 203: Configure Extension for Fax Machine: FXS Extension306
Figure 204: Configure Extension for Fax Machine: Analog Settings306
Example Configuration for Fax-To-Email307
Figure 205: Configure Inbound Rule for Fax307
Figure 206: Create Fax Extension307
Figure 207: Inbound Route to Fax Extension308
Figure 208: List of Fax Files308
FAX Sending309
Figure 209: Fax Sending in Web GUI309
Figure 210: Fax Send Progress309
Busy Camp-On310
Presence311
Figure 211: SIP Presence Configuration311
Table 87: SIP Presence Status312
Figure 212: SIP Presence Feature Code312
Figure 213: Presence Status CDR313
Follow Me314
Figure 214: Edit Follow Me314
Table 88: Follow Me Settings315
Table 89: Follow Me Options315
Speed Dial316
Figure 215: Speed Dial Destinations316
Figure 216: List of Speed Dial316
Disa317
Figure 217: Create New DISA317
Table 90: DISA Settings318
Emergency319
Figure 218: Emergency Number Configuration320
Table 91: Emergency Numbers Parameters321
Figure 219: 911 Emergency Sample322
Callback323
Table 92: Callback Configuration Parameters323
Blf and Event List324
Blf324
Event List324
Table 93: Event List Settings325
Figure 220: Create New Event List325
Dial by Name327
Dial by Name Configuration327
Figure 221: Create Dial by Name Group327
Figure 222: Configure Extension First Name and Last Name328
Figure 223: Dial by Name Group in IVR Key Pressing Events329
Username Prompt Customization330
Upload Username Prompt File from Web GUI330
Figure 224: Dial by Name Group in Inbound Rule330
Record Username Via Voicemail Menu331
Active Calls and Monitor332
Active Calls Status332
Figure 225: Status→Pbx Status→Active Calls - Ringing332
Figure 226: Status→Pbx Status→Active Calls - Call Established332
Figure 227: Call Connection Less than Half Hour333
Figure 228: Call Connection between Half an Hour and One Hour333
Hang up Active Calls334
Call Monitor334
Figure 229: Call Connection more than One Hour334
Figure 230: Configure to Monitor an Active Call334
Call Feature Codes336
Feature Codes336
Table 94: UCM6200 Feature Codes336
Figure 231: Enable/Disable Feature Codes341
Parking Lot342
Table 95 : Parking Lot342
Figure 232: Parking Lot342
Figure 233: New Parking Lot342
Call Park343
Park a Call343
Retrieve Parked Call344
Monitor Call Park CID Name Information (Gxp21Xx Phones Only)344
Call Recording344
Figure 234: Monitored Call Park CID Name344
Enable Spy345
Shared Call Appearance (SCA)345
Figure 235: Download Recording File from CDR Page345
Figure 236: Download Recording File from Recording Files Page345
Figure 237: Enabling SCA Option under Extension's Settings346
Figure 238: SCA Number Configuration346
Figure 239: SCA Private Number Configuration347
Figure 240: SCA Options347
Table 96: Add SCA Private Number348
Announcement349
Table 97: Editing the SCA Number349
Table 98: Announcement Parameters350
Figure 241: Announcement Settings350
Figure 242: Announcement351
Pbx Settings352
PBX Settings/General Settings352
Table 99: Internal Options/General352
PBX Settings/Rtp Settings354
RTP Settings354
Table 100: Internal Options/Rtp Settings354
Payload355
Table 101: Internal Options/Payload355
PBX Settings/Voice Prompt Customization356
Record New Custom Prompt356
Upload Custom Prompt356
Figure 243: Record New Custom Prompt356
Download All Custom Prompt357
Figure 244: Upload Custom Prompt357
Figure 245: Download All Custom Prompt357
Call Failure Tone Settings358
SIP Trunk Prompt Tone358
Figure 246: SIP Trunk Prompt Tone358
General Call Failure Tone359
PBX Settings/Jitter Buffer359
Table 102: Internal Options/Jitter Buffer359
Figure 247: General Call Failure Prompts359
PBX Settings/Recordings Storage360
Figure 248: Settings→Recordings Storage360
Figure 249: Recordings Storage Prompt Information361
Figure 250: Recording Storage Category361
PBX Settings/Nas362
Table 103: NAS Settings362
Sip Settings363
SIP Settings/General363
SIP Settings/Misc363
Table 104: SIP Settings/General363
Table 105: SIP Settings/Misc363
SIP Settings/Session Timer364
Table 106: SIP Settings/Session Timer364
SIP Settings/Tcp and TLS365
Table 107: SIP Settings/Tcp and TLS365
SIP Settings/Nat366
SIP Settings/Tos366
Table 108: SIP Settings/Nat366
Table 109: SIP Settings/Tos366
Transparent Call-Info Header367
Figure 251: Transparent Call-Info368
Iax Settings369
IAX Settings/General369
IAX Settings/Registration369
Table 110: IAX Settings/General369
Table 111: IAX Settings/Registration369
IAX Settings/Security370
Table 112: IAX Settings/Static Defense370
Interface Settings371
Table 113: PBX Interface Settings371
Figure 252: FXS Ports Signaling Preference371
Figure 253: FXO Ports ACIM Settings371
Figure 254: DAHDI Settings373
Gdms Settings374
Figure 255: GDMS Developer Mode Button374
Figure 256: GDMS API Credentials374
Figure 257: GDMS Settings375
Figure 258: UCM on GDMS376
Figure 259: UCM SIP Extensions on GDMS376
Api Configuration377
HTTPS API (New)377
Table 114: API Configuration Parameters377
Table 115: New API Supported Queries377
HTTPS API (Old)378
Table 116: API Configuration Parameters (Old)378
CDR Real-Time Output Settings379
Table 117: CDR Real-Time Output Settings379
Cti Server381
Figure 260: CTI Server Listening Port381
Asterisk Manager Interface (Restricted Access)382
Crm Integration383
Sugarcrm383
Table 118: Sugarcrm Settings383
Figure 261: Sugarcrm Basic Settings383
Vtigercrm384
Figure 262: CRM User Settings384
Table 119: Vtigercrm Settings385
Figure 263: Vtigercrm Basic Settings385
Zohocrm386
Figure 264: CRM User Settings386
Figure 265: Zohocrm Basic Settings386
Table 120: Zohocrm Settings387
Figure 266: CRM User Settings387
Salesforce CRM388
Table 121: Salesforce Settings388
Figure 267: Salesforce Basic Settings388
Act! Crm389
Figure 268: Salesforce User Settings389
Figure 269: Enabling ACT! CRM389
Figure 270: Enabling CRM on the User Portal390
Pms Integration391
Hmobile PMS Connector391
Table 122: PMS Supported Features391
Hsc Pms392
Figure 271: UCM & PMS Interaction392
Mitel PMS393
Figure 272: UCM & HSC PMS Interaction393
Figure 273: UCM & Mitel PMS Interaction393
Pms Api394
Figure 274: Enable PMSAPI394
Connecting to PMS395
Table 123: PMS Basic Settings395
PMS Features396
Room Status396
Figure 275: Create New Room396
Figure 276: Room Status396
Wake up Service397
Table 124: PMS Wake up Service397
Figure 277: Add Batch Rooms397
Figure 278: Create New Wake up Service397
Mini Bar398
Table 125: Create New Mini Bar398
Figure 279: Wakeup Call Executed398
Figure 280: Create New Mini Bar398
Table 126: Create New Maid399
Figure 281: Create New Maid399
Figure 282: Create New Consumer Goods399
Figure 283: Mini Bar400
Wakeup Service401
Wakeup Service Using Admin Login401
Figure 284: Create New Wakeup Service401
Wakeup Service from User Portal402
Table 127: Wakeup Service402
Table 128: Max Wakeup Members402
Wakeup Service Using Feature Code403
Figure 285: Wakeup Service Feature Code403
Announcements Center404
Announcements Center Settings404
Table 129: Announcements Center Settings404
Figure 286: Announcements Center404
Group Settings405
Table 130: Group Settings405
Figure 287: Announcements Center Group Configuration405
Figure 288: Announcements Center Code Configuration406
Figure 289: Announcements Center Example406
Queuemetrics Integration407
API Configuration Parameters407
Figure 290: Queuemetrics Configuration407
Table 131: Queuemetrics Configuration Parameters408
Status and Reporting409
PBX Status409
Figure 291: Status→Pbx Status409
Trunks410
Table 132: Trunk Status410
Figure 292: Trunk Status410
Extensions411
Table 133: Extension Status411
Figure 293: Extension Status411
Interfaces Status412
Table 134: Interface Status Indicators412
Figure 294: UCM6204 Interfaces Status412
System Status413
General413
Network413
Table 135: System Status→General413
Space Usage414
Table 136: System Status→Network414
Resource Usage415
Figure 295: System Status→Storage Usage415
Figure 296: System Status→Resource Usage415
System Events416
Alert Events List416
Table 137: Alert Events416
Figure 297: System Events→Alert Events Lists: Disk Usage417
Figure 298: System Events→Alert Events Lists: External Disk Usage417
Alert Log418
Figure 299: System Events→Alert Events Lists: Memory Usage418
Figure 300: System Events→Alert Events Lists: System Crash418
Figure 301: System Events→Alert Log419
Figure 302: Filter for Alert Log419
Alert Contact420
Table 138: Alert Contact420
Cdr421
Table 139: CDR Filter Criteria421
Figure 303: CDR Filter421
Figure 304: Call Report423
Table 140: Automatic Download Settings425
Figure 305: Call Report Entry with Audio Recording File425
Figure 306: Automatic Download Settings425
CDR Improvement426
Downloaded CDR File426
Figure 307: CDR Report426
Figure 308: Detailed CDR Information426
Figure 309: Downloaded CDR File Sample426
CDR Export Customization427
Figure 310: Downloaded CDR File Sample - Source Channel and Dest Channel 1427
Figure 311: Downloaded CDR File Sample - Source Channel and Dest Channel 2427
Statistics428
Figure 312: CDR Export File Data428
Table 141: CDR Statistics Filter Criteria429
Figure 313: CDR Statistics429
Recording Files430
API Configuration430
Figure 314: Cdr→Recording Files430
Table 142: API Configuration Files431
User Portal432
Figure 315: Edit User Information by Super Admin432
Figure 316: User Portal Login433
Figure 317: User Portal Layou433
Basic Information434
Personal Data434
Value-Added Features434
Fax Sending434
Call Queue434
Wakeup Service434
CRM User Settings434
Maintenance435
User Management435
User Information435
Figure 318: User Management Page Display435
Figure 319: Create New User435
Custom Privilege436
Table 143: User Management→Create New User436
Figure 320: User Management - New Users436
Figure 321: Assign Backup Permission to "Admin" Users437
Figure 322: General User438
Concurrent Multi-User Login439
Figure 323: Create New Custom Privilege439
Figure 324: Multiple User Operation Error Prompt439
Login Settings440
Change Password440
Figure 325: Change Password440
Login Security441
Operation Log442
Figure 326: Login Timeout Settings442
Table 144: Operation Log Column Header443
Figure 327: Operation Logs443
Upgrading444
Figure 328: Operation Logs Filter444
Upgrading Via Network445
Table 145: Network Upgrade Configuration445
Figure 329: Network Upgrade445
Upgrading Via Local Upload446
Figure 330: Local Upgrade446
Figure 331: Upgrading Firmware Files447
Figure 332: Reboot UCM6200447
No Local Firmware Servers448
Backup448
Backup/Restore449
Figure 333: Create New Backup449
Figure 334: Backup / Restore450
Data Sync451
Figure 335: Local Backup451
Table 146: Data Sync Configuration452
Figure 336: Data Sync452
Restore Configuration from Backup File453
System Cleanup/Reset453
Reset and Reboot453
Figure 337: Restore UCM6200 from Backup File453
Cleaner454
Figure 338: Reset and Reboot454
Figure 339: Cleaner455
Table 147: Cleaner Configuration456
USB Disk/Sd Card File Management458
System Recovery459
Table 148: USB/SD Card Files Cleanup459
Figure 340: USB/SD Card Files Cleanup459
Figure 341: UCM6202 Recovery Web Page460
Figure 342: Recovery Mode460
Syslog461
Figure 343: Syslog Server461
Network Troubleshooting462
Ethernet Capture462
Table 149: Ethernet Capture462
Figure 344: Ethernet Capture462
IP Ping463
Traceroute463
Figure 345: Ping463
Signaling Troubleshooting464
Analog Record Trace464
Figure 346: Traceroute464
Figure 347: Troubleshooting Analog Trunks465
Figure 348: a Key Dial-Up FXO466
Figure 349: SVIP Record Trace466
Service Check467
Network Status467
Figure 350: Service Check467
Figure 351: Network Status468
Experiencing the Ucm6200 Series Ip Pbx469

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