7. Select Type
Specify the select type on the searching result. The IVR will confirm the name/number for the party the caller
would like to reach before dialing out.
By Order: After the caller enters the digits, the IVR will announce the first matching party's name and number.
The caller can confirm and dial out if it is the destination party, or press * to listen to the next matching result
if it is not the desired party to call.
By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press
number 1 to 8 to select and call or press 9 for results in next page.
The Dial by Name group can be used as the destination for inbound route and key pressing event for IVR. The
group name defined here will show up in the destination list when configuring IVR and inbound route. If Dial by
Name is set as a key pressing event for IVR, users can dial star (*) to exit from Dial by Name, and re-enter the
IVR to start a new event. The following example shows how to use this option.
Figure 223: Dial By Name Group In IVR Key Pressing Events
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