Basic Information
Under this menu, the user can configure and change his/her personal information such as first name, last
name, user password, email address, and department. Users can set extension features such as presence
status and call forwarding and view their CDR.
Personal Data
In this section, users can access and manage their personal files such as voicemail, call recordings, and fax
and set up Follow-Me.
Value-added Features
On this section, the user has access to manage and use all rich value-added features which includes:
Fax Sending
For Fax Sending configuration parameters, please refer to the [FAX Sending] section.
Call Queue
If user is a member of call queue, they can check the queue’s activity and for more information, please refer to [CALL
QUEUE] section.
Wakeup Service
This section allows users to create and enable Wakeup service and for more information, please refer to
[WAKEUP SERVICE] section.
CRM User Settings
This section allows users to enable and configure CRM connection to either SugarCRM or Salesforce.
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