Grandstream Networks UCM6200 Series User Manual

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UCM6200 Series User Manual
Version 1.0.20.38
• Linear
Ring agents in the specified order.
• Least Recent
Ring the agent who has been called the least recently.
• Fewest Calls
Ring the agent with the fewest completed calls.
• Random
Ring a random agent.
• Round Robin
Ring the agents in Round Robin scheduling with memory.
The default setting is "Ring All".
Music On Hold
Select the Music On Hold playlist for the call queue.
Note: Music On Hold playlists can be managed from Web GUI→PBX
Settings→Music On Hold.
Max Queue Length
Configure the maximum number of calls that can be queued at once. This number
does not include calls that have been connected with agents. It only includes calls
not connected yet. The default setting is 0, which means unlimited. When the
maximum value is reached, the caller will be treated with busy tone followed by
the next calling rule after attempting to enter the queue.
Wrapup Time
Configure the number of seconds an agent must wait to receive a new call after
completing a previous call. If set to 0, an agent can receive a new call as soon
as a previous call is completed. Default is 10 seconds.
Retry Time
Configure the number of seconds to wait before ringing the next agent.
Ring Time
Configure the number of seconds to ring an agent before proceeding to ring the
next agent. Default is 30 seconds.
Auto Record
If enabled, the calls on the call queue will be automatically recorded. The
recording files can be accessed in Queue Recordings under Web GUI→Call
Features→Call Queue.
Enable Record
Feature Code
If enabled, call queue members can use recording feature code to pause or
restore current queue's recording when Auto Record is enabled for the queue.
Default code for Start/Stop Call Recording is *3.
Welcome Prompt
If enabled, users can upload an audio file that will be played as an initial tone
when dialing the queue number.
Max Wait Time
Configure the maximum amount of seconds callers can wait before being
disconnected from the queue. Default setting is 60 seconds. If left blank, there
will be no limit to the amount of time a caller waits in queue.
Note: It is recommended to configure "Wait Time" longer than the "Wrapup Time".

Grandstream Networks UCM6200 Series Specifications

General

Brand	Grandstream Networks
Model	UCM6200 Series
Category	PBX
Language	English