Error Messages and Codes 3-15
Jam at Registration Roller: Jam RR
The Registration Sensor indicates that paper did not reach the sensor on time or that
paper remains in the Registration Chute.
Applicable Status Code:
Code 154: Registration Jam
Initial Actions:
■ Ask the customer about the paper types being used. If not on the
recommended list, determine if this is contributing to the problem. Recycled,
multi-purpose or copier paper tends to contaminate the paper path. Constant
use of special papers such as labels or business cards can also contribute to
jamming.
■ Ensure the correct tray loading and setup procedures are followed (securing
the guides, selecting the correct paper type, fanning the paper, etc.).
■ Make sure the printer is plugged directly into an electrical outlet. Using
extension cords or a power strip is not recommended.
■ Make every attempt to establish a jam rate prior to starting any work. If
possible print a Status page or Usage Profile report and note the page count
between jams.
■ Determine if jamming is occurring in one tray but not another. This helps to
identify any dirty or defective parts.
■ Clear the paper path of any Jams and paper debris. Start at the Turn Chute
and work up to the Registration Chute Assembly.
■ Clean the paper Feed and Pick Rollers in the paper tray and tray slot using a
slightly damp (water only) lint free cloth.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Note
In some instances the error will clear after power is cycled, but reappears
with the next print. Check for a piece of paper fan-folded behind the Feeder
Chute (PL3.1.2) or below the Registration Roller Assembly (PL4.2.1).
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Registration Sensor, PL4.1.3
■ Registration Sensor Actuator, PL4.1.1
■ Registration Roller Assembly, PL4.2.1
■ Print Engine Map 3 P/J Locator (page 10-7)
■ Print Engine Paper Feed Wiring (page 10-26)
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