5-20 Phaser 6300/6350 Color Laser Printer Service Manual
Vertical Bands, Voids or Streaks in Any or All Colors
There are areas of the image that are extremely light or missing entirely. These 
missing areas form bands that run along the paper from the leading edge to the trailing 
edge, in the direction of paper travel.
Initial Actions
■ Using a flashlight, carefully examine the area around the Laser window and 
the openings between the Developer Assemblies. Small obstructions, such as 
hair or fibers, can create streaks.
Troubleshooting Reference Table
Applicable Parts Example Print
■ Imaging Unit, PL6.1.1
■ Fuser, PL5.1.1
■ Transfer Roller, PL5.1.4
■ Developer Frame Assembly, PL7.1.1
■ Engine Control Board, PL9.1.16
Troubleshooting Procedure Table 
Step Actions and Questions Yes No
1
Check for obstructions between the 
Laser Unit and the Imaging Unit.
Remove the Imaging Unit and inspect 
each OPC Drum and corresponding 
area. Remove any debris such as hair, 
foam or paper.
Remove the 
obstruction or 
debris.
Go to Step 2.
2
Replace the Imaging Unit (page 8-5).
Does the image quality improve?
Complete Go to Step 3.
3
Replace the Transfer Roller (page 8-5).
Does the imaging quality improve?
Complete Go to Step 4.
4
Replace the Fuser (page 8-5). 
Does the image quality improve?
Complete Go to Step 5.
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