General Troubleshooting 4-5
POST Hard Fault Messages
POST indicates a hard fault by displaying a message on the Control Panel and
blinking the fault code on the health and Control Panel LEDs. There are long and
short blinks. A long blink is worth 5 and a short blink is worth 1. As an example, a
blink pattern flashed as long, long, short, short, represents fault code 5+5+1+1=12,
indicating a failure in the CPU interrupt test. Along with the blinking LEDs, the failed
test also displays as:
POWER ON SELF TEST ERROR
12:CPU INTERRUPTS
CALL SERVICE SUPPORT
The exception to this reporting scheme is a RAM test error. The Boot Loader executes
a RAM test prior to loading POST. If the Boot Loader encounters a RAM error, POST
does not load.
Fault Isolation
Isolate a fault to the print engine or Image Processor Board by printing an Engine Test
Print (
page 5-9).
â– If the printer successfully prints the Print Engine Test Print, replace the Image
Processor Board (
page 8-98).
â– If the Printer fails to print the Print Engine Test Print, troubleshoot the print
engine starting with the AC power supply on (
page 4-14).
Hard Error LED Blink Patterns and Messages
LED Blink
Pattern
Control Panel
Message
Action
1 RAM ERROR No RAM present, or faulty RAM. Alternate 1/2 second
interval blink at Control Panel and Health LEDs if the
controller has initialized the FPGA. Otherwise, only the
Health LED blinks.
1+1 Control Panel disconnected or defective.
5+5 10: EEPROM 1. Switch Off printer power.
2. Remove and re-install the NVRAM EEPROM.
3. Switch On printer power.
4. If the error message persists, replace NVRAM , and
then the Image Processor Board.
5+5+1+1 12: CPU
INTERRUPTS
Replace Image Processor Board (page 8-98).
5+5+5+1 16: Min RAM Add additional RAM memory.
5+5+5+5+1+1 22: Engine
Command
If a failure is detected, Reseat Controller Board is displayed
(
page 4-12).
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