Print-Quality Troubleshooting 5-17
Solid Dark or Dirty Prints, No Border
This print-quality symptom is a composite image of all colors with no margin. This is 
caused by a charge voltage or cleaning system failure.
Troubleshooting Reference Table
Applicable Parts Example Print
■ Imaging Unit, PL6.1.1
■ Developer Frame Assembly, PL7.1.1
■ HVPS, PL9.1.21
■ Engine Control Board, PL9.1.16
■ Housing Assembly Bias, PL6.1.7
Troubleshooting Procedure Table 
Step Actions and Questions Yes No
1
Replace the Imaging Unit (page 8-5).
Is the problem resolved after replacing 
the Imaging Unit?
Complete Go to Step 2.
2
Replace the Transfer Roller (page 8-5). 
Did the imaging quality improve?
Complete Go to Step 3.
3
WARNING: Turn printer power Off and 
disconnect the AC power 
cord before proceeding 
with the following checks.
Inspect the Imaging Unit charge 
voltage contacts and the Housing 
Assembly Bias for any damage or 
defects.
Complete Go to Step 4.
4
Replace the HVPS (page 8-109).
Is the problem resolved after replacing 
the HVPS?
NOTE: After replacing any component 
in Step 2 or 3, run the Clean the 
Imaging Unit from the 
Maintenance section of Service 
Diagnostics. See "Service 
Diagnostics" on page 4-6.
Complete Replace the Engine 
Control Board
 
(page 8-104).
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