General Troubleshooting 4-17
2
Is 15: RAM DIMM displayed on the Control 
Panel?
Go to Step 5. Go to Step 3.
3
Is 16: Min RAM Limit displayed on the 
Control Panel?
Go to Step 5. Go to Step 4.
4
Print a Startup Page and review the 
contents. 
Does the Startup Page identify a failed 
memory DIMM?
Replace the DIMM 
and go to Step 9.
Go to Step 5.
5
Are there two DIMMs installed in the 
printer?
Go to Step 6. Go to Step 8.
6
Determine Memory condition.
1. Power off the printer and remove one of 
the DIMMs. 
2. Power on the printer. 
Is a memory fault message displayed?
Go to Step 8. Go to Step 7.
7
1. Power off the printer and remove the 
first DIMM. 
2. Install the second DIMM and power on 
the printer. 
Is a memory fault message displayed?
Go to Step 8. Go to Step 9.
8
1. Power off the printer and move the 
suspected defective DIMM to the other 
memory socket. 
2. Power on the printer. 
Does the DIMM fail in the new location? 
Replace the DIMM 
and go to Step 9.
Replace the I/P 
board
(page 8-98).
9
Install all of the DIMMs and power on the 
printer. 
Is a memory fault message displayed?
Replace the I/P 
board
(page 8-98).
Complete
Troubleshooting Procedure Table (Continued)
Step Action and Questions Yes No