Name: Grandstream Networks UCM6200 Series
Brand: Grandstream Networks
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UCM6200 Series User Manual 
Version 1.0.20.38 
SugarCRM ........................................................................................................................................ 382 
vTigerCRM ........................................................................................................................................ 383 
ZohoCRM ......................................................................................................................................... 385 
Salesforce CRM ............................................................................................................................... 387 
ACT! CRM ........................................................................................................................................ 388 
PMS INTEGRATION ............................................................................... 390 
HMobile PMS Connector .................................................................................................................. 390 
HSC PMS ......................................................................................................................................... 391 
Mitel PMS ......................................................................................................................................... 392 
PMS API ........................................................................................................................................... 393 
Connecting to PMS ........................................................................................................................... 394 
PMS Features ................................................................................................................................... 395 
Room Status ............................................................................................................................. 395 
Wake Up Service ...................................................................................................................... 396 
Mini Bar ..................................................................................................................................... 397 
WAKEUP SERVICE ............................................................................... 400 
Wakeup Service using Admin Login ................................................................................................. 400 
Wakeup Service from User Portal .................................................................................................... 401 
Wakeup Service using Feature Code ............................................................................................... 402 
ANNOUNCEMENTS CENTER ............................................................... 403 
Announcements Center Settings ...................................................................................................... 403 
Group Settings .................................................................................................................................. 404 
QUEUEMETRICS INTEGRATION .......................................................... 406 
API Configuration Parameters .......................................................................................................... 406 
STATUS AND REPORTING ................................................................... 408 
PBX Status ....................................................................................................................................... 408 
Trunks ....................................................................................................................................... 409 
Extensions................................................................................................................................. 410 
Interfaces Status ....................................................................................................................... 411 
System Status .................................................................................................................................. 412 
General ..................................................................................................................................... 412 
Network ..................................................................................................................................... 412 
Space Usage............................................................................................................................. 413 
Resource Usage ....................................................................................................................... 414 
System Events .................................................................................................................................. 415 
Alert Events List ........................................................................................................................ 415 