SugarCRM ........................................................................................................................................ 382
vTigerCRM ........................................................................................................................................ 383
ZohoCRM ......................................................................................................................................... 385
Salesforce CRM ............................................................................................................................... 387
ACT! CRM ........................................................................................................................................ 388
PMS INTEGRATION ............................................................................... 390
HMobile PMS Connector .................................................................................................................. 390
HSC PMS ......................................................................................................................................... 391
Mitel PMS ......................................................................................................................................... 392
PMS API ........................................................................................................................................... 393
Connecting to PMS ........................................................................................................................... 394
PMS Features ................................................................................................................................... 395
Room Status ............................................................................................................................. 395
Wake Up Service ...................................................................................................................... 396
Mini Bar ..................................................................................................................................... 397
WAKEUP SERVICE ............................................................................... 400
Wakeup Service using Admin Login ................................................................................................. 400
Wakeup Service from User Portal .................................................................................................... 401
Wakeup Service using Feature Code ............................................................................................... 402
ANNOUNCEMENTS CENTER ............................................................... 403
Announcements Center Settings ...................................................................................................... 403
Group Settings .................................................................................................................................. 404
QUEUEMETRICS INTEGRATION .......................................................... 406
API Configuration Parameters .......................................................................................................... 406
STATUS AND REPORTING ................................................................... 408
PBX Status ....................................................................................................................................... 408
Trunks ....................................................................................................................................... 409
Extensions................................................................................................................................. 410
Interfaces Status ....................................................................................................................... 411
System Status .................................................................................................................................. 412
General ..................................................................................................................................... 412
Network ..................................................................................................................................... 412
Space Usage............................................................................................................................. 413
Resource Usage ....................................................................................................................... 414
System Events .................................................................................................................................. 415
Alert Events List ........................................................................................................................ 415