Problem Resolution
Secure Digital Memory (SD)
card not recognized by the
controller
Make sure the SD card is properly oriented.
The copper traces should face toward the
controller display.
Make sure the SD card is fully seated in the
slot and the spring lock is engaged.
Make sure the SD card is properly formatted
with a Fat 32 format. The MMC format is not
supported. Follow the instructions of the card
manufacturer to format the SD card on a PC.
Make sure the card is not larger than 32 GB.
Make sure an SD card is being used. Other
types of cards (such as xSD, micro SD, mini
SD) will not work properly.
Information not saving, or not
saving properly to the SD card.
Make sure the SD card is properly formatted
with the FAT 32 format. The MMC format is
not supported. Follow the instructions of the
card manufacturer to format the SD card on a
PC.
If the SD card has previously been in use,
format the card with the Fat 32 format, install
the card in the controller, and try downloading
files.
Try a different SD card.
SD card full
Read the SD card with a PC or other card
reader device. Save important files and then
delete some or all of the files on the SD card.
Problem Resolution
Controller cannot find software
updates on the SD card.
Make sure an appropriate folder is created by
installing the SD card in the controller. An
update folder will automatically be created.
Install the SD card on a PC and make sure
the software files are located in the
appropriate update folder.
If the same SD card is used with multiple
controllers, each controller will have a
separate folder on the system. Make sure the
software updates are in the folder dedicated
to the controller in use.
Display is lit but shows no
characters or characters are
faint or blurry.
Adjust the display contrast
Make sure protective film has been removed
from display.
Clean the outside of the controller, including
the display screen.
Controller will not power up, or
powers up intermittently
Make sure the AC power connections are
properly terminated in the controller.
Make sure the power strip, line power, wall
plug are all properly plugged in.
Contact Technical Support
Network or sensor module not
recognized
Make sure the module is properly installed.
Make sure the module selector switch is set
to the proper number.
Remove sensor module and install the
module into the second analog slot. Apply
power to the controller and allow the
controller to perform a device scan.
Contact Technical Support.
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